Customer Success Associate
Valence
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Posted 6+ months ago
Valence has built the first-to-market AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance & support to any leader or employee. At Valence, we're not just talking about the future of work – we're actively shaping it.
From your first interaction with us, you'll notice we're different. By working here you won't just implement solutions for our clients; you'll be helping to architect the future of leadership in the age of generative AI. And we'll be honest – this is not for everyone. But for those with an insatiable desire to work fast on complex, unsolved challenges with some of the best talent in tech, this could be the career-defining opportunity you've been waiting for.
The Role
This role will join our growing Client Solutions team to deliver consistent, high-quality coaching sessions and webinars that routinely generate positive participant feedback, while maintaining efficient operations in support of the broader CS team. Through excellent customer service, you will build and nurture strong relationships with European clients, actively contributing to the successful expansion of our presence in the European market.
About Valence
We're a Series A B2B SaaS company, backed by Insight Partners, that's pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together. We've been featured in Harvard Business Review, and our client list reads like a Who's Who of global business, including Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Prudential, Citi, CVS and Bristol Myers Squibb.
What You'll Do
- Coaching & Webinar Delivery (70-80% of time)
- Deliver 15-20 structured coaching sessions linked to our B2B Saas product (Team Tools), per week
- Lead webinars training sessions on both our products, Team Tools and AI Coaching
- Provide follow-up support and resources to participants
- Maintain high satisfaction scores and engagement rates
- Program Operations (20-30% of time)
- Manage team operations needs
- Track and monitor call, webinar, and training metrics
- Create and customize training materials for users
What We’re Looking For
- 2-3 years of professional experience in a fast paced environments, startups preferred
- Excellent presentation and virtual facilitation skills
- Ability to build rapport quickly and maintain professional relationships virtually
- Fluency in English required; additional European languages (Spanish, Portuguese) are a plus
- High velocity execution skills with natural attention to detail
- Self-motivated, adaptable, and resilient with a desire to exceed expectations
- Comfortable working independently across time zones
- Willingness to embrace challenges, experiment, and learn through feedback
- Clear motivations for wanting to join an early-stage team
What you'll get
- Ownership of projects and strategic priorities regardless of seniority.
- Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
- Options from day one, which means you will be on the ownership track right away.
- Competitive salary and equity packages.
- Comprehensive health coverage (medical, dental, and vision) from day 1 via Bupa.
- Provision of anything you need to be successful - learning tools, hardware, office equipment, software.
- Retirement contributions for UK-based employees via Rippling.
- Generous PTO, company-wide R&R shutdowns and paid leave for parents.
- A WFH stipend, phone stipend and support to work in a We Work or other space as preferred.
Learn more about us and meet our team here
Location and Work Environment
Candidate must be located in the European time zones (CET ±2 hours preferred); this role is ideally hybrid at 3 days a week in our London office depending on candidate preference. Candidates must be comfortable working with colleagues in different time zones (US, Canada), and have valid travel documents without travel restrictions in North America.
Diversity and Inclusion
We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.
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This job is no longer accepting applications
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