Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

Objective of the role:

The goal of this role is to lead a team of Rated Company Engagement Experts while supporting the expansion of Inquiry Center operations (including, but not limited to, recruitment & interviewing), in line with the company’s business strategy.

Responsibilities:

Manage a team of 5+ customer-facing expert analysts
Promote and embody the company’s vision and values by leading by example
Drive team performance in line with team’s strategy and objectives
Define with Management and with team members clear roles and responsibilities and ensure team ownership of them
Collaborate with fellow team leaders to share best practices
Develop, provide avenues for support, coach, motivate and reward team members
Guide the development of skills and competencies of team members including identifying training and development needs, etc.
Manage team members expectations
Create an environment oriented toward trust, open communication, creative thinking
Create a cohesive team environment while maintaining respect both within the team, and towards other team members
Act as primary trainer for new team members until establishment of training team, provide validation of work, etc.
Support & give regular feedback
Sit in on escalation cases with team members
Take over escalation cases from IC members (dependent on language/region)
Provide live sessions (paid service) for strategic/sensitive accounts
Follow up on team members’ “Bad Feedback” from customers - discussing with team member and decide on relevant next steps
Work independently on projects that benefit and develop the team
Create a healthy & inclusive work environment
Conduct performance appraisals & salary review
Lead team-related projects and initiatives that drive operational improvements

Responsibilities related to Rating Process:

When operational needs require, respond to complex in-depth inquiries, live sessions, escalations and complaints, applying the EcoVadis methodology during the process

Essential job specific competencies:

Time Management
Problem-solving skills
Critical thinking
Conflict resolution
Communication and presentation skills
Proactiveness
Organization and time management
Independence and autonomy
Ability to connect quickly and easily with customers via video conferencing
Decisive
Self-aware
Ability to collaborate diplomatically and effectively with members of different teams

Qualifications

Team player mindset
Ability to exercise discretion in handling confidential information and materials
Must have excellent organizational skills and proven ability to work within prescribed timelines
Analytical and performance-driven mindset
Critical thinking and decision making
Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment- Innovative problem solver
Must be well organized / self-driven and autonomous (capacity to challenge)
Strong communication, presentation and public speaking skills
Ability to translate and support the company strategy to team members
Meticulous attention to detail
Team Player / ability to collaborate with others & work in a team-oriented environment
Demonstrated ability to pick up new skills proactively

Qualifications

Team player mindset
Ability to exercise discretion in handling confidential information and materials
Must have excellent organizational skills and proven ability to work within prescribed timelines
Analytical and performance-driven mindset
Critical thinking and decision making
Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment- Innovative problem solver
Must be well organized / self-driven and autonomous (capacity to challenge)
Strong communication, presentation and public speaking skills
Ability to translate and support the company strategy to team members
Meticulous attention to detail
Team Player / ability to collaborate with others & work in a team-oriented environment
Demonstrated ability to pick up new skills proactively

Additional Information

Starting date: February 2025
Full-time position

In return for your expertise, we offer:

Support with all the necessary office and IT equipment
Flexible working hours
Wellness allowance for mental and physical wellbeing
Access to professional mental health support
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employee-led resource groups
Optional (fully covered or co-financed) health care and life insurance
Multisport card
Multikafeteria
Lunch card
Hybrid (4 days in office per month) / full remote work
Remote work from abroad policy
Internet and Electricity bill allowance
Additional day for community service when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

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