Royop is a leading commercial real estate development company based in Calgary, with over 60 years of experience delivering innovative and sustainable projects across Alberta.

Recognized as one of Canada’s Best Managed Companies by Deloitte, we pride ourselves on fostering a collaborative culture, building strong relationships, and empowering our team to achieve excellence. Join us and be part of a company committed to growth, community, and lasting impact.

SUMMARY OF THE ROLE

Reporting to the Operations Manager, the Building Operator will play a key role in ensuring that the property is clean, safe, and well-maintained. Your efforts will directly contribute to creating a positive experience for both visitors and tenants. Your role will involve maintaining high standards of facility upkeep, providing excellent customer service, and supporting the Property Management Team in meeting operational objectives.

You will be a vital part of the team, providing critical support to maintain the property’s quality and safety while effectively communicating and collaborating with various stakeholders. This is an ideal role for someone who is detail-oriented, passionate about customer service, and enjoys working in a dynamic environment.

WHAT YOU’LL DO

Commitment to Operational Excellence:

Execute assigned tasks and projects efficiently and to the expected standard, contributing to the overall operational success.
Preserve the “curb appeal” of the property ensuring the overall appearance of the mall is maintained to a high standard
Ensure property sidewalks, green areas, flower beds, and all parking areas are clear of litter/refuse and litter receptacles are empty as required.
Remove ice and snow from entrances, walkways and other areas as required.
Report any required repairs of the property in a timely manner through the appropriate escalation channels.
Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.) as required.
Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements.
Other duties as assigned.

Customer Service and Relationship Management:

Develop and foster relationships with customers, suppliers, tenants, mall contact staff, and the Royop team.
Respond quickly and efficiently to all Tenant and Property Management requests.
Provide exceptional customer service to all stakeholders (i.e. contractors, tenants, and customers).
Collaborate and assist teams with “set-up” and “tear-down” of materials.

Health & Safety:

Champion Royop’s organizational culture, employee policies, and actively participate in Royop’s Health and Safety Program especially as it relates to operations.
Monitor the property for health & safety concerns and action accordingly with proper documentation.
Complete thorough daily inspections of the property and document them.
Oversee the condition and upkeep of equipment and facilities, ensuring they are maintained to optimal standards for functionality and safety.
Complete preventative maintenance tasks in alignment with established schedules and task forms to prevent downtime and extend equipment life.

WHAT YOU’LL HAVE

Qualifications & Technical Skills

A minimum of 3 years of experience in building operations and maintenance.
A minimum high school diploma
4th/5th Class Power Engineering certification would be considered an asset
A valid driver’s license is mandatory.
An ability to provide a clean driver’s abstract on a yearly basis.
Intermediate Microsoft Office Skills (Word, Excel, Outlook, SharePoint).
Ability to learn and adapt to new maintenance software.
Working knowledge of building systems and controls, HVAC systems, Preventative Maintenance, Fire & Life Safety, Plumbing, Electrical, trouble shooting and repairs
Experience with BAS (Building Automation Systems) is an asset.
Ability to read and interpret mechanical/electrical drawings; knowledge of Occupational Health and Safety Act; knowledge of Workplace Hazardous Materials Information System (WHIMS) and First Aid training
An eagerness to champion and promote Royop’s organizational culture and values.

Human Skills

A professional approach (attitude, appearance, and demeanor), solid motivation, flexibility, and a strong desire to be an enthusiastic team player.
The ability to communicate effectively and professionally, develop and sustain cooperative working relationships, and negotiate through stellar conflict resolution.
Rolling up your sleeves and digging in when they are already rolled up! Having lots to do is fun, especially when you are supported by a good team and empowered in your role.
You can pivot with the best of them; shifting priorities and rolling with change is no big deal for you.
Passion and heart: you like to jump in with both feet.
Good bow tying skills: you like to wrap things up and put a ribbon on your projects.

WHERE YOU’LL WORK:

With real people who value you, and the culture in which you work.
For one of longest standing real estate development companies in Alberta, 60 years in fact.
With other passionate people who really love what they do.
With a network of people that have your back, and who will match your commitment to success.
With folks who believe good relationships are the corner stone of our business.

JOB LOCATION AND CONDITIONS:

Working out of Sherwood Park Mall
Weekly work schedule will be set by the Operations Manager to ensure business needs are met and is subject to change with notice but will never go below full-time status.
Ability to work longer hours and/or weekends during special events and seasonal peaks (holiday hours).
Flexible hours are available depending on workload and deliverables.
This job requires the individual hired to maintain the ability to work from a remote location during pandemic related situations by having access to a proper working computer and a secure and strong internet connection. Royop will provide the means to log onto our work systems.

THE PERKS

Competitive compensation package with industry-benchmarked salaries and bonus potential.
Comprehensive health, dental, and vision coverage.
Health & Wellness Spending Account to support your physical and mental well-being.
Maternity, paternity, and parental leave top-up benefits for you and your growing family.
Extended winter holidays to spend time with loved ones or take that trip you have been putting off.
An Annual paid Volunteer Day Off to support your personal philanthropic passions and community involvement.
Early office closures before long weekends.
Structured mentorship and training designed to foster your learning and development during the first six months and beyond.
Education reimbursement available after one year to further your professional development.
A designated Social Committee that organizes fun and inclusive events throughout the year.

We feel the experience of working with Royop is second-to-none. We value the little details that comprise the day-to-day which allow us to develop top-quality mixed-use developments or construct one of the largest outdoor malls in the West at Township or managing three million square feet of some of the best-in-class assets across Alberta and Western Canada.

At Royop, we embrace the unique, individual diversities of the people that make up our team. We know that our diversities have and will continue to contribute to our success as one of the longest standing real estate development companies in Alberta. We are committed to always embodying these values through our recruitment processes, how we work together, and how we interact with our broader communities. Royop is an equal opportunity workplace and hires the best qualified candidate for the job regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Types: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

Education:

Secondary School (preferred)

Experience:

Operations management: 2 years (preferred)

Work Location: In person

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