Work In Tech

BUILDING OPERATOR

Company Summary:

Riverpark Properties is a property and asset management company based in Calgary, Alberta. The company manages a portfolio of 1,800,000 square feet of office, industrial and retail properties for a variety of clients.

Riverpark works closely with property owners as a trusted advisor and partner, offering a flexible approach that is tailored to their needs. Our team is passionate about what we do and is motivated by our core values:

• We care
• We pay attention
• We ask “why”

We strive for a culture that focuses on:

• Values
• Scraping the Barnacles
• Learning and Growth
• Working TOGETHER with all
• Teamwork

As Riverpark continues to grow, we are looking for a motivated and service-oriented Building Operator to join our company.

Position Summary:

This position will report directly to the Operations Manager

• Participation in on-call rotation
• Competitive salary based on experience

Position Requirements:

• Minimum 5 years’ Building Operator experience in commercial or residential
• Valid driver’s license required
• Police check required
• 5th Class Power Engineer Certificate is required, 4th class is an asset

Core Responsibilities:

Technical

• Oversee vendors that are on site for contracted maintenance or inspection work.
• Conduct regular inspections and maintenance on building systems, including HVAC, plumbing, electrical, lighting, life safety systems, vacant space etc. as per PM schedule in the web-based property portal.
• Ensure all building systems are operating at peak efficiency and identify any equipment that may need upgrading or replacement.
• Identify and address all maintenance and operating issues. Make or arrange repairs as required.
• Have a thorough understanding of all building systems, including fire alarm, access control, security and CCTV systems, building automation, power distribution, vertical transportation etc.
• Conduct regular exterior inspections of the building envelope, roof and overall site.
• Have a good working knowledge of building codes, safety regulations, and environmental standards in relation to the properties.
• Use industry best operating practices whenever possible.
• Suggest and implement energy-saving strategies, such as adjusting HVAC schedules, optimizing lighting systems, or recommending upgrades to more energy-efficient equipment.

Administration

• Maintain accurate logs related to building operations, including boiler logs, daily rounds, snow logs etc.
• Log and track tenant requests through the Tenant Services Portal, update the status of work orders and communicate with tenants and management regarding progress.
• Arrange contractors as needed for repairs, maintenance, and equipment installations, including sourcing quotes and coordinating scheduling.
• Issue purchase orders for all work at the time of the service call or work being awarded.
• Issue on-call timesheets and monthly reports in a timely manner.
• Manage inventories and maintain in good working order supplies, tools, equipment and parts, including PPE. Place restocking orders in a timely manner.
• Ensure trades are supplying reports, quotes and other relevant information to yourself and the office and ensure all files are current.
• Ensure the building on-call sheets and other shared information is updated as required.
• Receive training in and follow all required safety practices, procedures and policies. Ensure contractors are following company safety protocols.

Customer Service

• Monitor, follow up and report tenant service requests.
• Ensure prompt reply and updates on all tenant work orders.
• Foster positive relationships with all tenant representatives.
• Respond to requests in a timely manner while maintaining a professional and helpful demeanor.
• Follow up with tenants after service requests or complaints have been addressed, ensuring tasks have been completed to their satisfaction.
• Go the extra mile – if you notice something in the tenant space, address it.
• Ensure the Property Manager is aware of any ongoing concerns or issues the tenant may be experiencing.
• Get tenant feedback to help identify any areas for improvement in building operations or customer service.

Projects

• Assist in projects as assigned to you or help other project teams where you feel you can add value.
• Assist in scope preparation where applicable. Ensure scopes of work are accurate and complete.
• Update the project lead for any tenant communication needed, project status or if concerns or issues are encountered.
• Assist in identifying any future projects and building needs with the team for budgeting and future year(s) planning.

Interested applicants are encouraged to forward their resume to careers@riverparkproperties.ca.

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• commercial property management: 3 years (preferred)

Work Location: In person