Work In Tech

Arena & Facility Operator

Position Title: Arena & Facility Operator

Term and Hours of Work: Evenings(M-F) and weekends

Compensation: $17.00-$24.00/hr. depending on skills and experience

Benefit Package: Available upon completion of probationary period

Reports to: Operations Coordinator

Company Overview

The Lake Bonavista Community Association is governed by a volunteer Board of Directors and managed and operated by staff and volunteers. The Arena and Facility Attendant is responsible for a wide range of tasks related to the operation and maintenance of the Lake Bonavista Community recreation centre. The facility includes two sheets of ice, gymnasium, fitness studio, multi-purpose room, and other office spaces. Key responsibilities include ensuring a positive customer experience, ice maintenance using the Zamboni ice resurfacer and maintaining a safe and clean facility for all user groups.

Responsibilities:

• Provide exceptional customer service to all user groups and guests of the Lake Bonavista Community Association while ensuring users and guests follow the rules and regulations of facility.
• Ensure the safety and security of the facility by complying with LBCA Policies and Procedures and reporting all incidents to Operations Manager and completing forms as required.
• Maintain arena ice surface by operating the ice resurfacer (Zamboni), electric ice edger, other equipment to flood, shave, fill holes, measure ice thickness, and other systems as required.
• Do basic maintenance for entire facility including all areas used by public and secure areas. This includes painting, minor repairs, and preventative maintenance etc.
• Complete general maintenance of outdoor property including grass, parking lots, sidewalk, and entrances. This includes moving, trimming, leaf blowing, snow shoveling, ice removal, garbage removal and weeding.
• Perform janitorial work including operating floor machine, cleaning showers and washrooms, and ensuring high standards of cleanliness at all entrances, lobbies, and all public areas.
• Respond to emergencies including evacuation alarms, medical emergencies, and other safety issues.
• Ensure cleanliness of rental spaces prior to and following rental use.
• Opening and closing of the facility including walking around the facility ensuring the security of the facility
• Create positive experiences for user groups including opening doors for rentals in a timely fashion, ensuring dressing rooms are assigned accordingly, answering, or redirecting inquiries about the facility, handling complaints and conflict resolution.
• Be available for user groups by remaining on premises, in public view, and by facility cell phone as the contact person for all safety, security and facility concerns and needs.
• Communicate with other facility and LBCA staff using facility schedules, the arena logbook, and contacting Operations Supervisor with issues and information for other staff.
• Liaise with contractors, delivery personnel, and plant maintenance personnel when on shift to give access to various facility areas and receive and confirm order deliveries etc.
• Assist in the preparation of events and programs including setting up and taking down of equipment, putting up event signage, blocking parking lots etc.
• Support and assist in community projects and events whenever possible supporting volunteerism and community engagement.
• Suggest creative ideas that help encourage positive experiences for user groups, staff, and volunteers.
• Strong ability to multitask.
• Perform various other duties as assigned.

Skills and Experience:

• Previous Arena experience and/or AARFP Arena Operator Level 1 & 2 considered an asset
• Valid Alberta Class 5 Driver’s License with no more than 6 demerits points
• Motivated, ambitious, and able to work independently
• Ability to communicate and work as a team member
• First Aid/AED/CPR/WHMIS Certificate required
• High School Diploma or GED
• Criminal Record and Vulnerable sector check will be required

Working conditions include working on slippery surfaces, outdoor weather conditions in summer and winter, and can be physically demanding including heavy lifting, shoveling, and sweeping.

As a successful candidate, you must:

• Be available to work evenings and weekends.
• Be physically capable of performing required duties.
• Be capable of working in cold conditions, outdoors, in all winter weather conditions.
• Be familiar with the Occupational Health and Safety Act and the provisions that apply to this work.
• Be able to communicate in English both orally and written.

Job Type: Part-time

Pay: $17.00-$24.00 per hour

Additional pay:

• Overtime pay

Work Location: In person