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Job Summary: The Senior Manager, Facilities & Maintenance Operations is responsible for leading and coaching the Facilities and Maintenance team, overseeing all operations related to farm and building maintenance, refrigeration, employee housing, and vehicle maintenance. This role manages the Zendesk ticketing system and will build and maintain a Microsoft ticketing system leveraging Forms, Power Automate, or similar tools to ensure efficient task tracking and rapid response to maintenance requests. The Senior Manager will oversee the entire Facilities and Maintenance Operations team, ensuring effective collaboration, timely resolution of issues, and a commitment to maintaining the highest standards of safety, cleanliness, and operational efficiency. This role requires an individual who exemplifies the company values of humble, driven, and solutions oriented.

Humble – Employees that are team players and are respectful of others and the job at hand. Great team players lack excessive ego or concerns about status. Humble employees are quick to point out contributions of others and slow to seek attention of their own.

Driven – Employees who are motivated and focused on self improvement. Driven or hungry employees are always looking for more. More things to do, learn, and take responsibility for. They never have to be pushed by a manager to work harder because they are self-motivated and diligent.

Solutions Oriented – Employees who focus on solving, and preventing problems from occurring, not just identifying them. This is equal parts of problems with systems and processes and the common sense that an employee has about people. They are aware, act appropriately, ask good questions, and listen to understand.

Role and Accountability:

• Own and oversee all site-wide facilities, refrigeration, housing, vehicle, and packline maintenance operations, including property maintenance such as roadways, parking lots, orchard roads, walkways, grading, and snow removal.
• Lead preventive maintenance programs, capital project planning, and infrastructure reliability across all properties.
• Develop and manage a centralized digital system to track maintenance activities across packlines, refrigeration, facilities, vehicles, and housing.
• Coordinate maintenance efforts with Packline, Warehouse, and Orchard teams to minimize downtime and ensure seamless operational continuity.
• Establish service-level standards, manage budgets, optimize resource allocation, and oversee procurement, inventory, and collaboration with external contractors for timely, quality maintenance and repairs.
• Oversee Farm Shop operations ensuring vehicle maintenance and repairs are tracked and properly scheduled
• Manage the Zendesk ticketing system to ensure rapid response and resolution of maintenance requests, with a planned transition to a Microsoft-based system alongside the Strategic Project Manager.
• Ensure housing facilities provide high service standards to employees and guests, and supervise ground maintenance and renovations to maintain safety, cleanliness, tour-readiness, and regulatory compliance.
• Lead environmental sustainability initiatives focusing on waste reduction, energy conservation, and resource optimization.
• Collaborate with Business Support Services to develop and implement training programs that enhance team skills and cross-functional readiness.
• Provide leadership in troubleshooting mechanical or equipment issues with hands-on support to ensure successful resolution.
• Ensure strict compliance with safety, health, labor, and food safety regulations per Ministry of Labour standards.
• Create and maintain comprehensive Standard Operating Procedures (SOPs) and regulatory protocols tailored to farm operations.
• Collaborate with cross-functional teams and fellow Senior Managers to ensure seamless operational handoffs and aligned execution of company objectives.
• Develop and maintain financial dashboards and KPI reporting to drive visibility into performance and support data-informed decision-making.
• Build and lead a high-performing team by hiring A Players, using LMA (Lead, Manage, and hold Accountable), and developing future leaders. Actively model the company’s core values—Humble, Driven, and Solutions-Oriented—by personally welcoming new hires, celebrating team achievements, and fostering an inclusive and empowering culture.
• Ensure that departmental Standard Operating Procedures (SOPs), policies, and procedures are developed, regularly reviewed, kept up to date, and that any changes are submitted through the appropriate approval process.
• Lead Level 10 meetings with direct reports to ensure alignment with company goals and drive continuous improvement. Participate in other Level 10 meetings to contribute to organizational effectiveness
• Lead strategic initiatives to improve efficiency, innovation, and operational excellence.
• Serve as the point of escalation for department-level issues, collaborating with other directors to ensure organizational alignment.
• Exercise discretion in giving or receiving gifts and promptly notify direct reports accordingly.
• Utilize Microsoft To-Do (or similar) for task tracking and reminders, ensuring productivity and accountability.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Extensive understanding of farm operations, equipment maintenance, and facility management, with specialized knowledge in pack line, processing plants, forklifts, robotics, and agricultural machinery.
• Proficiency in regulatory standards and health and safety regulations in agricultural settings.
• Demonstrated leadership skills, guiding teams towards operational excellence and problem-solving.
• Effective communication abilities, enabling clear interaction with internal teams and external contractors.
• Strong decision-making capabilities for effective task prioritization and resource allocation.
• Meticulous attention to detail to ensure adherence to cleanliness and safety standards.
• Proficiency in inventory management and budget oversight for optimal resource allocation.
• Experience with process improvement methodologies like Six Sigma, Kaizen, and Lean, valued for enhancing operational efficiency and fostering continuous improvement.

Education and Experience:

• Bachelor's degree in Facilities Management, Engineering, Agricultural Science, or a related field preferred.
• Minimum 5 years of experience in facilities management, maintenance, and project management.
• Proven experience in leading and managing teams, collaborating with outside contractors, and implementing preventative maintenance programs.
• Familiarity with inventory management systems and software tools for effective budget tracking and resource allocation.
• Knowledge of health and safety regulations, building codes, and renovation processes.
• Previous experience in managing TFW housing or similar accommodations preferred.

In accordance with the Ontario Human rights Code and the Accessibility for Ontarians with Disabilities Act, The Company is an equal opportunity employer who is committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.

$110,000

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