Facility Operations Manager
UBILD
Operations
Kanata, Ottawa, ON, Canada
Posted on Jun 23, 2025
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL is currently seeking a Facility Operations Manager, responsible for overseeing the maintenance and repair operations within Ottawa, ON (Kanata) client sites. This role requires strong leadership skills, technical expertise, and the ability to collaborate with cross-functional teams, clients, and stakeholders. The Facility Operations Manager will play a critical role in ensuring optimal facility performance, high-quality maintenance services, and client satisfaction.
WHAT YOU’LL DO
Provide strategic leadership for maintenance operations while ensuring compliance with JLL policies, regulatory requirements, health and safety standards, and supporting various audits (ISO, EHS, asset systems).
Develop and implement strategies to optimize facility performance, including preventive maintenance programs to prolong asset lifespan, minimize downtime, and enhance operational efficiency.
Oversee delivery of maintenance services, ensuring high-quality service, compliance with standards, and adherence to SLAs while conducting regular site inspections to identify maintenance needs.
Monitor vendor/contractor performance through KPIs and metrics while implementing continuous improvement initiatives and maintaining data accuracy and documentation integrity.
Collaborate with stakeholders to understand maintenance needs, align activities with client requirements, and foster positive working relationships with all parties.
Manage customer satisfaction, discuss recommended program changes and their financial impact, while working with operations teams on results and expectations.
Support budget development and management for maintenance operations, tracking expenses and identifying cost optimization opportunities.
Manage technical staff including hiring, training, and development while directing Engineers, Planner/Schedulers, and contractors to prioritize duties aligned with client/JLL goals.
Respond to emergency calls and provide on-site support as required to manage work efforts effectively.
Support project development, continuous consultation, commissioning, and stay informed about industry trends, emerging technologies, and best practices in facility maintenance.
WHAT WE’RE LOOKING FOR
5+ years experience in property management, maintenance operations, and leadership roles with specific experience in critical site/Data Center operations.
Bachelor's degree in Engineering, Facility Management, or related field, with industry certifications from IFMA, BOMA, AFE, or AAMP preferred.
Additional certifications in specialized areas such as HVAC, electrical, mechanical, refrigeration systems, process controls, mechanical power transmissions, plumbing, or engine repair, plus any certifications/licenses required by local or state/provincial jurisdictions.
Strong background in building maintenance with excellent understanding of maintenance principles, methodologies, and best practices.
Strong technical knowledge of building systems, preventive maintenance, and safety regulations.
Knowledge of Reliability Centered Maintenance principles and Root Cause Analyses.
Strong leadership and management skills with demonstrated ability to drive strategic initiatives and develop high-performing teams.
Strong analytical and problem-solving skills, with ability to analyze data and make data-driven decisions.
Excellent communication and interpersonal skills enabling effective collaboration with diverse stakeholders.
Ability to travel within Canada as well as the US.
WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL is currently seeking a Facility Operations Manager, responsible for overseeing the maintenance and repair operations within Ottawa, ON (Kanata) client sites. This role requires strong leadership skills, technical expertise, and the ability to collaborate with cross-functional teams, clients, and stakeholders. The Facility Operations Manager will play a critical role in ensuring optimal facility performance, high-quality maintenance services, and client satisfaction.
WHAT YOU’LL DO
Provide strategic leadership for maintenance operations while ensuring compliance with JLL policies, regulatory requirements, health and safety standards, and supporting various audits (ISO, EHS, asset systems).
Develop and implement strategies to optimize facility performance, including preventive maintenance programs to prolong asset lifespan, minimize downtime, and enhance operational efficiency.
Oversee delivery of maintenance services, ensuring high-quality service, compliance with standards, and adherence to SLAs while conducting regular site inspections to identify maintenance needs.
Monitor vendor/contractor performance through KPIs and metrics while implementing continuous improvement initiatives and maintaining data accuracy and documentation integrity.
Collaborate with stakeholders to understand maintenance needs, align activities with client requirements, and foster positive working relationships with all parties.
Manage customer satisfaction, discuss recommended program changes and their financial impact, while working with operations teams on results and expectations.
Support budget development and management for maintenance operations, tracking expenses and identifying cost optimization opportunities.
Manage technical staff including hiring, training, and development while directing Engineers, Planner/Schedulers, and contractors to prioritize duties aligned with client/JLL goals.
Respond to emergency calls and provide on-site support as required to manage work efforts effectively.
Support project development, continuous consultation, commissioning, and stay informed about industry trends, emerging technologies, and best practices in facility maintenance.
WHAT WE’RE LOOKING FOR
5+ years experience in property management, maintenance operations, and leadership roles with specific experience in critical site/Data Center operations.
Bachelor's degree in Engineering, Facility Management, or related field, with industry certifications from IFMA, BOMA, AFE, or AAMP preferred.
Additional certifications in specialized areas such as HVAC, electrical, mechanical, refrigeration systems, process controls, mechanical power transmissions, plumbing, or engine repair, plus any certifications/licenses required by local or state/provincial jurisdictions.
Strong background in building maintenance with excellent understanding of maintenance principles, methodologies, and best practices.
Strong technical knowledge of building systems, preventive maintenance, and safety regulations.
Knowledge of Reliability Centered Maintenance principles and Root Cause Analyses.
Strong leadership and management skills with demonstrated ability to drive strategic initiatives and develop high-performing teams.
Strong analytical and problem-solving skills, with ability to analyze data and make data-driven decisions.
Excellent communication and interpersonal skills enabling effective collaboration with diverse stakeholders.
Ability to travel within Canada as well as the US.
WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.