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Job Title: Operations Manager - Rope Access Building Maintenance

Location: Vancouver

Company: Pacific Heights Services Inc

About Us: At Pacific Heights we specialize in providing top-tier rope access solutions for building maintenance. We’re a trusted name in the industry, known for our professionalism, safety standards, and reliability. With our IRATA and COR certifications, we uphold the highest standards in safety, quality, and innovation, consistently delivering excellence to our clients. Our team is the heart of our success, and we prioritize the growth and professional development of each member. As we continue to expand, we are looking for a talented Operations Manager to help streamline and optimize our operations while ensuring we deliver the highest quality services to our clients.

Position Overview: We are seeking an experienced, highly organized Operations Manager to oversee and manage our day-to-day operations. You will play a pivotal role in ensuring our rope access projects run smoothly, on time, and within budget while maintaining the highest safety and quality standards. You’ll work closely with our field teams, supervisors, and clients to ensure operational efficiency and exceptional service delivery.

Duties and Responsibilities:

• Oversee and manage daily operations of all rope access building maintenance projects.
• Coordinate with supervisors, and clients to ensure seamless execution of all services.
• Monitor and improve operational processes to maximize efficiency, safety, and profitability.
• Develop and manage project timelines, budgets, and resources.
• Ensure compliance with all safety regulations and industry standards.
• Manage and maintain inventory of equipment and materials.
• Foster a positive, productive work environment by training, mentoring, and leading staff.
• Act as the point of contact for clients, addressing any concerns and ensuring satisfaction.
• Build and maintain positive working relationships with clients
• Respond to bids and proposals as required
• Analyze operational data and produce reports to recommend improvements and identify growth opportunities.

Qualifications:

• Proven experience in operations management, preferably in the building maintenance or rope access industry.
• IRATA Level 2 or 3 (minimum 2 years) - preferred
• Strong knowledge of rope access techniques, safety protocols, and equipment.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure while maintaining a focus on quality and safety.
• Service orientated mindset to build and maintain relationships with clients, employees and partners
• Valid drivers license
• Strong English communication skills (both verbal and written): additional languages are an assets

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Dynamic and supportive work environment.
• Work with an experienced and dedicated team on exciting, high-profile projects.

If you’re an experienced operations professional with a passion for safety, quality, and efficiency in the rope access industry, we want to hear from you! Apply today and be part of a company that is revolutionizing the building maintenance industry.

How to Apply: Please send your resume and cover letter to info@pacificheightsinc.com with "Operations Manager Application" in the subject line.

Pacific Heights is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $78,865.00-$90,000.00 per year

Benefits:

• Dental care
• Extended health care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Rope Access: 2 years (preferred)

Location:

• Vancouver, BC (preferred)

Work Location: In person