Position Summary and Objectives

The Building Operator reports to the Operations Manager and will be involved in the day-to-day operations of the building including general maintenance and maintaining mechanical systems and foster positive relationships with tenants, contractors and sub-contractors.

Responsibilities

Deliver Excellent Service to Tenants

• Provide excellent tenant services, emphasizing a co-operative, helpful and non-disruptive approach in all interactions
• Respond to tenant work orders and other tenant inquiries in a timely manner; resolve issues and complaints
• Assist with the coordination of tenant move-ins and move-outs
• Direct tenants, contractors, the public and others during emergencies within the property(s)

Maintain Quality Building Premises

Ensure building safety and adherence to occupational health and safety standards including hazardous materials handling laws and regulations.

• Be aware of, and ensure compliance with Workplace Hazardous Materials Information System (WHMIS) rules, Crown’s Health and Safety Policy, all procedures related to handling of hazardous materials and any building-specific reports on hazardous material, electrical safety, lock out procedures, etc., and other environmental programs
• Perform water treatment chemical testing, critical system testing including base building generators, elevators and fire systems; maintain log books as assigned by your supervisor
• Respond to emergency situations when they occur and make repairs or arrange for repairs as needed

Ensure efficient and effective building operations.

• Supervise and monitor, as assigned by your supervisor, scheduled maintenance and related services, including, but not limited to, interior/exterior maintenance and cleaning services, HVAC systems, life safety systems, to ensure the appropriate level of service is provided at the property and provide such services on a stop-gap basis if contractors do not
• Provide, as required to maintain the building at CPMI’s standards, general maintenance duties including housekeeping; i.e., sweeping, litter pick up, timely snow removal, coil cleaning, pressure washing, etc.
• Perform daily inspections of building, cleaning, elevators, chillers, security systems, and other base building components using checklists and logs, and documenting findings to the standards expected in a
• LEED- or BOMA-accredited facility; take action as required to correct any unsatisfactory operations, and advise supervisor as necessary
• Notify immediate supervisor of any observed inefficiencies (utilities, etc.)
• Maintain inventories and request materials and supplies for the maintenance activities
• Be available to attend at the building for scheduled and unscheduled overtime as required from time-to- time

Provide support to other CPMI team members.

• Share on-call duties as part of the rotation schedule, provide standby support to on-call maintenance staff as required and attend any after-hours emergencies as required
• Provide support to the Operations Supervisor or other Property Management staff as requested

Coordinate external contractors and service providers.

• Obtain estimates and/or quotes for proposed work in the building, subject to approval, when required; maintain purchase orders and purchase order logs
• Assist and coordinate contractors as needed
• Assist with the coordination of on-site construction projects ensuring adherence to CPMI’s standards and policies are met and as-built documentation is provided and filed

Promote Environmental Sustainability in Building Operations

• Seek opportunities and support best practices to reduce energy consumption and assist with the management of disproportionate hydro consumption and billings
• Work with waste removal contractors to maximize diversion from landfill
• Assist, as applicable, with environmental assessments and reporting
• Assist with BOMA BESt submissions, LEED projects and other green management practices

Perform other related responsibilities as requested from time to time

Qualifications

Education

• High School Graduate; Post-Secondary Education is an asset
• BES I/II or other equivalent technical designation

Professional Experience

• 3 years’ experience in the property management sector
• Computer skills are an asset
• Operating knowledge of workplace tools such as building automation system, preventative maintenance, security, HVAC operations and life safety systems, hazardous materials handling, plumbing fixtures, door hardware, electrical systems etc.
• Strong mechanical aptitude and understanding of building systems and equipment including Johnson Controls BAS systems and Trane Chiller systems.
• Excellent customer relations skills
• Knowledge and understanding of construction practices/techniques
• Basic First Aid, CPR and AED Certification

Personal Competencies

• Supports teamwork environment with positive and professional attitude
• Open to learning, developing new skills/knowledge
• Focuses on results: anticipates problems, identifies solutions, takes action
• Understands all aspects of job - impact on business goals
• Proactively assesses, responds to workflow deficiency, adheres to CPMI policy
• Goes the "extra mile" to understand and respond to tenant/customer needs
• Flexibility to changing work conditions including interruptions and multi-tasking ability
• Behaves and makes decisions that support CPMI goals/objectives
• Conducts business consistent with sustainability
• Strong written and verbal communication skills
• Ability to work independently and under pressure, deal with deadlines
• Demonstrates integrity in decision making, listening, treatment of others
• Valid driver's licence and vehicle

CPMI is committed to accommodating employees with disabilities throughout their employment with Crown in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation, please let us know.