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Job Title: Regional Operations Manager – Facility Services
Company: Ambassador Building Maintenance
Location: Southwestern Ontario (Kitchener, Ontario)
Reports To: Vice President

About Us:
Ambassador Building Maintenance is a leading provider of commercial janitorial services dedicated to maintaining clean, safe, and healthy environments for businesses and institutions. Our commitment to excellence and customer satisfaction has made us an industry leader. We are seeking a dynamic and results-oriented Regional Operations Manager to oversee operations across Southwestern Ontario.

Position Summary:
The Regional Operations Manager is responsible for the overall operational performance, client satisfaction, and profitability of the assigned region. This role involves managing a team of supervisors, ensuring compliance with company standards, and driving continuous improvement in service delivery.

Key Responsibilities:

• Operational Management:
• Oversee daily operations across multiple locations to ensure quality, efficiency, and client satisfaction.
• Develop and implement operational strategies and best practices to optimize productivity and service quality.
• Ensure compliance with company policies, procedures, and safety regulations.
• Maintain labour budgets to ensure profitability while meeting service expectations.
• Plan and manage budgets, staffing plans, and forecasts in collaboration with local management.
• Deliver on P&L targets by monitoring and controlling operational metrics.
• Team Leadership:
• Recruit, train, and develop a team of supervisors and cleaning staff.
• Conduct regular performance evaluations and provide coaching to drive individual and team success.
• Foster a positive and collaborative work environment.
• Client Relations:
• Build and maintain strong relationships with key clients, addressing concerns and ensuring service excellence.
• Conduct regular site visits and client meetings to assess satisfaction and identify opportunities for improvement.
• Financial Management:
• Manage regional budgets, monitor expenses, and ensure profitability.
• Analyze financial reports and operational metrics to identify trends and implement corrective actions when necessary.
• Maintain labour budgets to balance costs and productivity.
• Provide appropriate reporting and analysis to senior management on financial and operational performance.
• Business Development:
• Collaborate with the sales team to identify growth opportunities and support new client onboarding.
• Contribute to proposals and presentations for prospective clients.
• Quality Assurance:
• Develop and monitor quality assurance programs to ensure adherence to company and client standards.
• Implement corrective action plans to address deficiencies and improve performance.
• Reporting and Communication:
• Prepare and deliver reports on operational performance, client feedback, and financial results to senior management.
• Communicate effectively with all stakeholders, including clients, employees, and corporate leadership.

Qualifications:

• Bachelor’s degree in business administration, management, or a related field preferred; equivalent experience considered.
• 5+ years of operational management experience, preferably in the janitorial or facilities management industry.
• Strong leadership skills with a proven ability to manage and motivate teams.
• Excellent organizational and time management abilities.
• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM and operational software.
• Willingness to travel within the assigned region.
• Willing to be on-call during predetermined periods
• Must pass a criminal record and driving record check and be able to work in all types of buildings including Government

What We Offer:

• Competitive salary
• Company vehicle.
• Company phone.
• Opportunities for professional growth and advancement.

Danzig Group supports a diverse and inclusive work environment, and we will provide reasonable accommodation for qualified individuals in the job application process.

Job Types: Full-time, Permanent

Benefits:

• Company car
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• On call
• Overtime
• Weekends as needed

Work Location: In person