The Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation.

What you will be doing:

Answer questions and help troubleshoot tickets from Uberflip customers by phone/email/web portal etc.
Track support ticket activity in an automated support portal
Help produce and maintain process documentation and desk-level reference guides to help the team improve efficiency
Contribute to the Uberflip Knowledge Base, creating world-class content for all new feature releases or bug fixes; provide technical oversight during the knowledge publishing process

What we're looking for:

You have 1-2 years in a technical support role (preferably in a B2B/Enterprise environment)
Hands-on/practical experience in Web Development and programming using HTML, CSS and Javascript
Working knowledge of APIs and using them to integrate applications/platforms
Working knowledge of Google Analytics, Google Tag Manager and Data Layer concepts
Proven communication skills

What you'll love about us:

Great Company Culture
Inclusive and Collaborative work environment
Competitive Health Benefits for you and your family starting day one
Wellness Programs
Flexible Working Hours and Remote work flexibility
Employee Stock Option Program
Unlimited Vacation Days
Additional Paid Health Days
Parental Leave Top Up Program
Learning Credits to put towards your professional development
(Virtual) Regular Standups, Demos, and Socials to keep us aligned and connected
And so much more!

Uberflip is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive and diverse we are, the better our work will be. If you're smart and great at what you do, come as you are.

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