About the team

We are looking for a customer focused Bilingual Claims Associate to join our team in Toronto, Ontario. You will review and assess damage claims filed by Turo hosts and guests, guiding our community members through the process. This is an exciting opportunity to join a terrific team with a high-energy work environment. You will make an impact on a challenging part of the business as we expand to new provinces across Canada. If you are looking to make a real impact on a business, come join our team!

What You’ll Do

• Provide exceptional customer service for Turo hosts and guests

• Investigate and process auto claims filed by Turo hosts and guests

• When possible, assist Turo members through the self-resolution process

• Coordinate claims processing with Turo's insurance partners

• Collect any amounts due from guests

• Maintain accurate file documentation

• Actively contribute to the continuous improvement of Turo’s processes for claims handling; strive to make Turo's organization a leader in customer service and cost management
  

Your Profile

• Reside in the Greater Toronto Area

• Fluency in French is required for this Bilingual role

• Strongly prefer minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company

• BA/BS or equivalent preferred

• Exceptional personal qualities and people skills

• Outstanding conflict resolution and de-escalation skills

• Ability to work in a fast-paced environment, drive and embrace change

• Excellent follow-through, attention to detail, and with minimal need for supervision

• Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

• Commitment to high responsiveness and availability

• Strong proficiency with technology: Claims Systems, Slack, Google Docs, MS Office, internet, mobile systems. Mac expertise is a plus.

• Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts hosts, guests, third parties, and the company all as meaningful stakeholders

For this role, the target base salary range in Toronto is $52,000 - $59,000 CAD annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.