About the team

Turo is redefining car rental, and we're a CRM expert to help add to our growth.The CRM Lifecycle Marketing Manager will report to the Director, MarTech/CRM with a dotted line into the CRM Lead and will help grow our customer engagement and acquisition through our owned channels (email, app engagement, referral, loyalty / promos, etc.)

What you will do

• Responsible for defining life-cycle strategy and devising tactics in line with strategy [20%]

• Create customer journey flows and activate campaigns in MoEngage and follow-up with reporting, and communicating results to stakeholders [30%]

• Work with the creative team to plan asset delivery for campaigns [20%]

• Work with Data teams to help build out long-term reporting for CRM campaigns and experiments [15%]

• Build and execute experimentation pipeline, iterate and enshrine tests as appropriate [15%]

• Other duties as assigned

Your profile

• Demonstrates Turo’s values through work product and within day to day team interactions.

• Excellent verbal and written communication skills.

• Proficiency in reporting tools such as DOMO, Google Analytics and Tableau

• Experience with CEP such as Braze, MoEngage, Iterable, etc.

• Experience with lifecycle marketing, referral or loyalty programs

• Ability to manage stakeholders and communicate initiatives.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Project planning and project management skills

• Ability to collaborate cross-functionally with different departments and role profiles.

• Bachelor’s degree in marketing or quantitative field required.

• 3-5 years of experience required in CRM / Customer Engagement Marketing / Lifecycle Marketing.

Bonus if you have

• Experience in marketplace or travel industry

For this role, the target base salary range in Toronto is $86,000-$107,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

#LI-MY1

#LI-Hybrid

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.