Benefits & Leave Program Manager
Turo
About the team
The Global Benefits & Leave Program Manager will provide strategic leadership and hands-on operational management for Turo's US and international benefits and leave of absence programs. This role is pivotal in ensuring our programs attract and retain top talent in a dynamic technology environment. You will be responsible for the design, development, implementation, administration, and communication of comprehensive global benefit programs, ensuring competitive offerings, compliance, and an exceptional employee experience that supports Turo's diverse workforce. The incumbent will also own the end-to-end management of all global leave of absence programs, policies, and processes. This role offers the opportunity to significantly impact the employee experience.
What you will do
Global Benefits Management:
Lead the strategic development, design, and management of global benefits programs and objectives, enhancing current programs based on benchmarking, employee feedback, compliance, and cost considerations, with a focus on scalable solutions that support our global footprint.
Administer U.S. and international benefit programs, including, but not limited to, medical, dental, vision, disability, life, flexible spending, wellness, and perks (perquisites) across regions such as the US, Canada, Australia, UK, and Europe.
Administer U.S. and international retirement benefits.
Lead and manage annual global benefit renewal processes, including recommending a go-forward approach, reviewing communications, and conducting enrollment system testing.
Manage relationships with the benefits broker team, third-party benefit plan providers, and other external vendors, including evaluating ROI and recommending changes to leadership.
Conduct new employee benefits orientations.
Partner with third-party administrators to investigate discrepancies, claim issues, and provide information in non-routine situations.
Partner with the payroll team to ensure proper benefits deductions or payments are made on a timely basis.
Gather employee insights by conducting employee surveys and/or focus groups and analyzing responses.
Respond to benefit-related questions and simplify benefits communication, FAQs, and self-service tools.
Review and approve benefit elections in the enrollment system (Workday).
Assist with Wellness events and initiatives.
Manage benefits compliance audits and reporting, ensuring plan compliance with regulatory filings and guidelines for health and welfare, and 401k plans.
Keep current on regulations and new legislation.
Global Leave of Absence (LOA) Program Management:
Own and oversee the global leave of absence program, ensuring effective support for all LOA administration cases, including general administration and compliance with Federal, State, and local regulations related to leaves including FMLA, CFRA, PDL, PFL, ADA, and company-specific leave programs such as Paid Parental Leave.
Provide excellent customer service by ensuring timely responses while offering education along with expert guidance to all potential LOA inquiries.
Monitor and identify opportunities for efficiencies within the leave process and system, continuously improving for efficiency and compliance.
Participate in and support the People Ops team with specific LOA and compliance projects.
Work closely with People Business Partners and managers to provide suggestions and guidance as it relates to leave policy, processes, and specific employee scenarios that may need additional attention.
Educate and counsel managers and HR on leave-related policies and procedures and conduct training as necessary.
Properly engage with employees in the interactive process and document the process concerning reasonable accommodations.
Provide detailed Leave of Absence reports to People Operations leadership, including program utilization reports detailing employees on leave, frequency, and qualifying events.
Coordinate with STD/LTD vendors for employer statements and leave notifications.
Attend educational webinars and workshops to continue to stay up to date on the changing environment of leave of absence administration.
Your profile
8+ years of experience in global employee benefit plan and leave of absence administration, including Canada, Australia, UK, and Europe.
Experience with Workday’s benefits module and reporting is required.
A working knowledge of ERISA, COBRA, Internal Revenue Codes (as they apply to health and welfare plans), and other statutes governing employer sponsored benefit plans is needed for this position.
Strong Knowledge of Federal, State and local regulations related to leaves including FMLA, state specific entitlements, ADA, company specific leave programs and all associated wage replacement options.
Strong troubleshooting and problem-solving skills to provide a positive employee experience, with expertise in resolving complex, non-routine benefits and leave issues.
Proven ability to build strong, collaborative relationships with internal stakeholders (e.g., People Business Partners, Legal, Payroll) and external vendors to drive effective program management and positive employee outcomes.
Ability to work in a fast-paced environment and thrive in a dynamic, fast-paced organization, adapting quickly to evolving business needs and regulatory landscapes.
Technical job knowledge, a "hands-on" approach, combined with strong communications, and relationship building skills are critical.
Take initiative to identify and anticipate client needs and make recommendations for implementation.
Bonus if you have
Bachelor's degree preferred.
CEBS and/or PHR certifications are a plus.
For this role, the target base salary range in San Francisco is 140,000-$175,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Fridays. Your recruiter can share more information about the various in-office perks Turo offers.
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Benefits
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
About Turo
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.