About the team

We are looking for a motivated, personable, and outgoing individual with excellent customer support and leadership experience to join our Executive Support team in Sydney. The ideal candidate is a master problem solver with an entrepreneurial spirit, innovative mindset, and a positive, can-do attitude. This is an exciting opportunity to take part in a high energy and fun work environment for a rapidly growing company with global ambitions.

The Executive Support Associate I is a problem solver with an entrepreneurial spirit, innovative mindset and a positive, can-do attitude who enjoys contributing thoughts and ideas to continuously drive improvement.

What you will do

• Providing world-class experiences for Turo’s hosts and guests. You will be fielding escalations across a broad range of areas, including internal Turo stakeholders at all levels, including executive leaders, related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more

• Ensuring that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time

• Consistently contributing ideas to further improve the Hosts and Guests experience

• Quickly adjust to new processes and policies as the company continues to grow

• Keep a finger on the pulse of all internal changes that may impact the customer experience in Australia

Your profile

• 2+ years of experience in a high-level or VIP customer support environment

• Strong written and oral communication skills

• Personable, outgoing individual who enjoys working with people, embraces the Turo Values and is able to handle stressful situations with grace

• Strong customer service background

• Strong data entry and computer skills required

• Ability to work independently with little or no supervision/direction and in a team environment

• Ability to work in a fast-paced, quickly changing environment

• Strategic thinker: You love thinking of ways to improve processes

• Great problem-solving skills, analytical abilities and ability to multitask

• Ability to function well in a high-paced and at times stressful environment

• Demonstrates Turo’s values through work product and within day-to-day team interactions

• Must be in the office at least 3 days per week

Nice to have

• BA/BS degree

• Experience using Zendesk, Kustomer or customer service applications, and strong knowledge of Gmail, Google Docs, Google Sheets and Excel

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.