About the team

Our Executive Support team is made up of dedicated, detail-oriented individuals who are experts in providing high-level support to Turo’s leadership, Our Guests and Hosts. We thrive in a fast-paced environment, working closely with executives and teams across the company to ensure smooth operations and efficient execution of key initiatives. Collaboration is at the heart of what we do—whether we’re managing complex case reviews or helping coordinate cross-functional projects, strong communication and attention to detail are essential to our success. We are committed to embodying Turo’s values of grounded, bold, expressive, and driven, and we’re looking for someone who shares those values and is excited to contribute to our dynamic team!

What you will do

• Provide world class experiences for Turo’s hosts and guests through both written and verbal communication.

• Field a wide variety of cases/tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more.

• Handle sensitive and stressful situations with grace while exemplifying Turo's values

• Communicate with internal Turo stakeholders of all levels on a regular basis.

• Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time.

• Consistently contribute ideas to further improve the Hosts and Guests experience as well as continuously improve team processes.

• Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets, and Excel.

• Quickly adjust to new processes and policies as the company continues to grow.

Your profile

• 3+ years of experience in a high level customer support environment; call center experience a plus!

• Availability on the weekends; 10 hour shift falling between the hours of 6 AM to 8 PM (MST).

• Top-notch oral and written communication skills with outstanding attention to detail.

• Experience using Zendesk, Kustomer or other customer service applications

• Ability to work independently with little or no supervision/direction and in a team environment.

• Great problem solving skills, analytical abilities and ability to multitask.

• BA / BS or equivalent preferred, but not required.

For this role, the target base compensation in Phoenix is $22.81 per hour. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.