About the team

Turo’s claims team is dedicated to providing seamless support for guests and hosts by ensuring a fair and efficient claims process. We handle claims with expertise and care, offering clear guidance and timely resolutions. Through proactive assistance and strategic insights, we help maintain trust and reliability on the Turo platform, empowering users to navigate claims with confidence.

We are looking for a customer focused Summer Student - Claims Associate to join our team in Toronto. We will train you on the claims process and how to review and assess damage claims filed by Turo hosts and guests. This is an exciting opportunity to join a terrific team with a high-energy work environment. You will make an impact on a challenging part of the business as we expand to new provinces across Canada. If you are looking to make a real impact on a business, come join our team!

What you will do

• Deliver an empathetic, best-in-class claims experience to Turo hosts and guests

• Coordinate claims processing with Turo's third party vendors

• Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management

• Be an active contributor to Turo’s claims department and a revolutionary culture pioneer

Your profile

• Second or third-year university students from all academic backgrounds who are interested in gaining hands-on experience in the claims and the peer-to-peer car sharing marketplace, as well as developing their professional skills

• Experience in customer-facing communication, multitasking, and strong time management skills

• Ability to prioritize and organize daily tasks as assigned

• Excellent follow-through, attention to detail, and with minimal need for supervision

• Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humour, and a commitment to the mission

• Reside in the Toronto, Ontario, Canada area. We are currently in a hybrid work environment.

Bonus if you have

• Eagerness for success and growth

• Proficiency with technology: Google Docs, MS Office, internet, mobile systems. Mac expertise is a plus.

• Fluency in French

Schedule - Monday to Friday, 9:00 AM-5:00 PM

Training will be in office for the first 5 weeks

Enjoy the flexibility of working from home on Mondays and Fridays upon completing training.

The Toronto base pay for this full-time position is $22 an hour. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

#LI-EG1

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.