As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team

We are looking for a Bilingual Claims Associate to join us as part of our claims team in Toronto, Ontario. This is an exciting opportunity to help continue to grow our office and take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on an exciting part of the business, come join our team! This position reports to our Claims Supervisor.

What you'll do

• Provide exceptional customer service for Turo Hosts and Guests

• Investigate and process auto claims filed by Turo Hosts and Guests

• When possible, assist Turo members in the self-resolution process

• Coordinate claims processing with Turo's third party administrator

• Collect any amounts due from Guests

• Maintain accurate documentation

• Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management

Your profile

• Reside in Toronto, Ontario

• Bilingual fluency in French and English

• Strongly prefer 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company

• Outstanding conflict resolution and de-escalation skills

• Ability to work in a fast-paced environment, drive and embrace change

• Excellent follow-through, attention to detail, and with minimal need for supervision

• Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

• Commitment to high responsiveness and availability

• Strong proficiency with technology: CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus

Bonus if you have

• Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts Hosts, Guests, third parties, and the company all as meaningful stakeholders

• BA/BS or equivalent required.

• Exceptional personal qualities and people skills

For this role, the target base salary range in Toronto is $52,000 to $59,000 (CAD). This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.