Supervisor, Claims
Turo
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
About the team
We are looking for a claims supervisor to join us as part of our claims team in Sydney, NSW. This is an exciting opportunity to help continue to grow our team and take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on an exciting part of the business, come join our team! This position reports to our Claims Manager.
What you will do
Lead and oversee a team of 2 claims associates
Have a passion for leadership and development of people.
Identify and drive continuous improvements to our policies and procedures
Foster a high quality work environment that inspires the team to deliver a world-class claims experience to our customers
Collaborate with your peers, team, other leaders and our outside vendors to continue to improve results
Provide updates on the team’s performance during Weekly Business Reviews
Hire, onboard, develop and mentor your team
Handle escalations of difficult situations
Meet KPIs for customer satisfaction, financial performance, and employee satisfaction
Complete weekly pending reports and reviews
Payment authority and coverage reviews for all team members
Vendor management assistance and review
Huddles, One-on-ones, and service observes
Drive results of your team and the department
Monthly scorecard updates and analysis
High level decision-making
Multitasking different projects and prioritizing at a moments notice
Your profile
3+ years experience in claims handling, including claims terminology, case study, and/or underwriting
1+ years of experience in a leadership role
Prior leadership experience preferred
Strong understanding of relevant data and metrics to drive results
Comfortability presenting to stakeholders
BA/BS preferred
#LI-KC1
#LI-Hybrid
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- $2,000 Learning & Development stipend to invest in your professional development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit
- Cell phone, internet and Fringe benefit stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
- Annual Turbo Week (week-long, company-wide conference)
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
About Turo
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing peopleops@turo.com.