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CRM Support Analyst

Transoft Solutions

Transoft Solutions

IT, Customer Service
Bengaluru, Karnataka, India
Posted on Thursday, June 27, 2024

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. With 50,000 users in 150 countries worldwide, the company’s success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver.

We currently have an opening for an CRM Support Analyst based in Bangalore office, India. If you are excited about this opportunity and have the skills, experience and values that align to what we’re looking for, we want to speak with you!

About the Opportunity:

Collaborating closely with our DevOps Development crew, the CRM Support Analyst will be responsible for documenting, scrutinizing, and resolving issues raised by users of our CRM, Portal, and ERP systems.

In this role, you will be expected to:

  • Develop and test workflows, plugins and other processes with support from the DevOps-CRM Team.
  • Receive and analyze requests related to CRM and its related services from internal stakeholders.
  • Analyze current business operations, interview users, perform requirements analysis and document feature requests and process improvements.
  • Record, track, and estimate tasks.
  • Execute projects using Transoft’s software development processes.
  • Be a CRM expert, develop views, build reports and dashboards, help CRM users get the most out of CRM.
  • Build views and reports in PowerBI, Excel.
  • Maintain and enhance our existing systems including CRM and data integrations.
  • Work with the DevOps-CRM Team to upkeep data, technology and software.
  • Provide technical support for our CRM, ERP and portal users.

About You:

  • You have a Bachelor's degree in Computer Science or equivalent field.
  • You possess a minimum of 2 years' experience with Microsoft Dynamics CRM or similar platforms.
  • You understand Object-Oriented principles, UML diagrams, UI design, and software lifecycle tools.
  • You have experience with sales and/or finance software and proficiency in integration software such as Scribe.
  • Your skill set includes knowledge of PowerBI and familiarity with database principles and SQL, which are valuable assets.
  • Your hold a Microsoft Certification in Dynamics 365.
  • You are self-motivated and driven to be successful in the workplace and in life.
  • You are able to track, estimate, prioritize, and implement many tasks in parallel with multiple different requestors.
  • You possess exceptional analytical and problem-solving skills.

About Us:

  • We offer a flexible working environment that embraces both in-person and remote work;
  • We offer a number of employee programs and benefits focused on rewards and recognition;
  • We’re committed to providing professional growth and development opportunities;
  • We give back to our communities through global initiatives and donations;
  • We work hard, but we like to have fun too!

At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, drive and compassion, and we pride ourselves in being a socially responsible company that does its part in making the global community a better place for everyone.