Inside Sales Representative - Strategic Sales
TrackTik
Sales & Business Development
Montreal, QC, Canada
Posted on Jan 21, 2026
At Trackforce, we are transforming how physical security operations are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.
We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.
The Inside Sales Representative is a role that sits within our Enterprise Sales team, designed to support 2–3 Enterprise Account Executives while also independently driving small land and small expansion opportunities.
This is an ideal role for a commercially minded seller who thrives in outbound motion, wants to learn Enterprise sales execution, thrives in a highly collaborative environment, and is motivated by both pipeline creation and closing revenue.
Core Responsibilities
- Revenue Ownership & Deal Execution
- Own and close small land (new logo) and small expansion / upsell opportunities within assigned Strategic accounts.
- Execute short-to-medium sales cycles independently, from discovery through close, including pricing, proposal creation, and contract coordination.
- Accurately qualify opportunities and route larger, more complex deals to the assigned Account Executive.
- Enterprise Sales Support
- Partner closely with 2–3 Strategic Account Executives to support large, complex Enterprise sales cycles.
- Assist with account research, stakeholder mapping, deal strategy, meeting preparation, follow-ups, and proposal support.
- Participate in discovery calls, demos, and internal deal strategy sessions as required.
- Outbound Prospecting & Pipeline Generation
- Conduct outbound prospecting into named Enterprise prospect accounts via phone, email, and sales engagement tools.
- Drive outbound activity into existing customer accounts to identify expansion, cross-sell, and upsell opportunities.
- Support Account Executives by generating qualified meetings and pipeline within assigned territories or account lists.
- Account & CRM Management
- Maintain accurate pipeline, opportunity stages, and forecasting in Salesforce.
- Ensure clean handoffs between ISR-owned opportunities and Account Executive–owned opportunities.
- Track and report on activity, conversion rates, and outcomes in line with sales process and KPIs.
- Cross-Functional Collaboration
- Work closely with Marketing to leverage campaigns, account-based initiatives, and outbound messaging.
- Collaborate with Customer Success and Professional Services to ensure strong expansion motions and customer outcomes.
Required Qualifications
- 3-5 years of experience in a Sales Development, Inside Sales, or Closing Sales role within a SaaS environment.
- Demonstrated experience with outbound prospecting, including cold calling and account-based outreach.
- Experience supporting or participating in mid-market or Enterprise sales cycles.
- Familiarity with modern sales methodologies (e.g., MEDDPICC, Challenger, Command of the Message).
- Strong qualification, discovery, and objection-handling skills.
- Experience using CRM systems such as Salesforce for pipeline and opportunity management.
- Experience with Sales Engagement platforms (Outreach, Salesloft, Gong Engage or similar).
- Ability to manage multiple priorities across self-owned deals and AE-supported deals.
- Strong written and verbal communication skills, with confidence engaging Director- and VP-level stakeholders.
- English as the primary business language.
Preferred Qualifications
- Prior experience in an Enterprise SDR, ISR, or Junior AE role.
- Experience selling to services-driven industries (Physical Security, Facilities, Hospitality, Healthcare, Retail, Public Sector).
- Business proficiency in French and/or Spanish.
What Success Looks Like
- Consistent win rate on assigned ISR opportunities for small lands and expansions.
- Strong pipeline generation and meeting contribution for supported Strategic Account Executives.
- High-quality opportunity qualification and clean deal handoffs.
- Demonstrated progression toward Enterprise sales competency and deal complexity over time.
Working at Trackforce
At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.
Planned office relocation (April) near McGill University in Montreal, offering a more central and accessible workspace.
Benefits We Offer
· Hybrid and flexible work model
· Three weeks of vacation starting in your first year
· Paid sick days & family obligation days
· Comprehensive health & dental coverage from Day 1
· 24/7 telemedicine access
· Mental health & wellness support
· Life insurance, AD&D, long term‑ disability & critical illness coverage
· RRSP & DPSP with employer matching
· Employee referral bonus
· Paid volunteer day & recognition programs
#LI-Hybrid
At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
