Senior Software Engineer - Maintenance & Support
TrackTik
Software Engineering, Customer Service
Montreal, QC, Canada
Posted on May 29, 2025
At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.
We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.
We’re seeking a Senior Software Developer to join our team, with a strong focus on maintaining and improving existing systems that support our core business functions. This is a key role for someone who thrives on solving real-world problems, improving system stability, and mentoring others—all while keeping customer and business needs in sharp focus.
You’ll work closely with other developers, product stakeholders, and the client support department to ensure technical issues are resolved efficiently and sustainably. The maintenance team serves as the first line of defense for escalated issues: filtering, resolving where possible, and funneling complex cases to specialized development teams. We believe in a “you build it, you own it” approach—taking responsibility for the systems we maintain and constantly seeking ways to improve them.
You’ll also contribute to modernizing support and maintenance workflows, including exploring AI-powered tools to automate diagnostics, improve triage efficiency, and boost team productivity. Additionally, you’ll play a key role in enhancing internal tooling and developer experience—making sure our teams can deliver high-quality work with ease and confidence.
Your contributions will go beyond fixing bugs—you’ll shape how we maintain quality and reliability over time.
Your Day-to-Day
- Own technical resolution of complex support issues
- Collaborate with the client support team to triage escalated issues, apply targeted fixes, and coordinate with feature teams when broader changes are needed
- Champion a “you build it, you own it” mindset across the maintenance lifecycle
- Explore and prototype AI-driven enhancements to support processes (e.g., smart log analysis, automated categorization, self-healing patterns)
- Enhance internal tools and processes to improve developer experience (DevEx), such as deployment pipelines, monitoring dashboards, and development environments
- Identify opportunities for automation and continuous improvement within the codebase
- Help enforce coding standards and best practices through code reviews and mentorship
- Contribute to defect backlog grooming and planning alongside product leadership
- Document key technical decisions and system behavior for team alignment and maintainability
- Collaborate with teammates to deliver incremental improvements without disrupting core operations
Your Skills & Experience
- 5+ years of professional software development experience in distributed applications
- Strong expertise in modern PHP development using frameworks like Symfony or Yii
- Solid understanding of Vue.js, component-based front-end architecture and MySQL.
- Proven track record of maintaining and scaling production systems
- Strong debugging and performance optimization skills, with familiarity in security tools such as code scanning solutions and third-party package vulnerability scanners
- Comfortable working with AWS services (e.g., SQS, Lambda, CloudWatch. CDK, ECS)
- Experience designing or improving test coverage (Unit, Integration, Functional tests)
- Experience working with and improving developer tooling (e.g., CI/CD pipelines, observability, local dev environments)
- Confident working in Agile environments and leading technical discussions
- Excellent communication and collaboration skills
- Ability to bridge the gap between technical and non-technical teams, especially client support
- A mindset focused on pragmatism, ownership, and knowledge sharing
Working at TrackForce
We offer a flexible, and fully remote environment so that you can harmonize your personal life with the fantastic work you will do here. Our team is highly focused on delivering value for our customers. Our recent merger has enabled us to become the true market leader in the security workforce management software space.
The values we live by:
- Foster Curiosity
- Lead with empathy
- Take Ownership and be accountable
- Empower diversity
- Be True and act with Integrity.
#LI-Remote
At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.
We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.
