IT Cloud Microsoft 365 Cloud Administrator
TrackTik
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Montreal, QC, Canada
Posted 6+ months ago
Trackforce is the world's largest physical security workforce management SaaS company. Our technology provides physical security companies and corporations that employ guards with a single platform to manage their security workforce. We help improve response times, reduce administrative burdens, and lower costs.
Today, Trackforce serves 3,000+ clients in over 45 countries. We have over 300 employees with offices in Montreal,
Paris, and London. However, we embrace being remote-first!
As a Microsoft 365 Cloud Administrator, you'll be a key part of our IT Service Management team, supporting over 300 users across North America and Europe. Reporting to the Head of IT and CISO, you will lead the administration, security, and optimization of our Microsoft 365 environment, enabling secure, productive, and scalable digital operations.
Your Mission:
- You will be administrator on the M365 platform of the company, and be responsible for the proper operations of the company on the core M365 services:
- Productivity & Collaboration: Administer and support M365 core services: Exchange, Teams, SharePoint, OneDrive, Intune, Defender, Entra ID.
- Security & Compliance: Monitor and respond to security incidents using Defender, Sentinel, and Microsoft Purview.
- Endpoint & Device Management: Configure and deploy devices using Intune and Autopilot. Manage MDM profiles across Windows, Mac, and Linux endpoints.
- Admin Tools & Other: 365 Admin Center, Security & Compliance Center. Ensure alignment with SOC 2, ISO 27001, and NIST frameworks.
- Provide 2nd/3rd line support via ticketing system. You support the IT service management team by providing assistance regarding any issues that may face with our employees;
- Assisting team with onboarding and offboarding activities, including setting up and deactivating user accounts, configuring software access, and ensuring proper IT asset management/inventory, managing our MDMs, setup Intune/Autopilot for zero touch deployment.
- Providing direct support to employees for issues related to software, network access, and security that could arise.
- Responding to and resolving such IT service requests and incidents through a ticketing system, ensuring timely resolution and documentation.
- Managing and troubleshooting user accounts in Microsoft 365 (and Office365), including email accounts, OneDrive, SharePoint, Teams access, security alerts (Defender).
- Assisting in network and connectivity troubleshooting, including Wi-Fi, VPN, and remote access solutions.
- Providing remote and onsite support as needed to ensure seamless operations across all office locations.
- Monitoring, maintaining, and supporting local IT and networking infrastructures, ensuring system availability, security, and performance.
- Assisting with software installations, updates, and software license inventory and management across company devices.
- Assisting with the administration of other internal IT software (e.g. Voice over IP, and other applications stack used in the company).
- Ensuring adherence to IT security best practices and compliance with SOC 2 Security, ISO 27001, and NIST standards including endpoint protection, antivirus monitoring, and employee phishing awareness training.
- Collaborate with other teams like DevSecOps and software Engineering to ensure security and reliability of our ecosystem.
Our Digital Ecosystem
- Security and Compliance towards SOC2 Type 2 Security, ISO-27001, ISO-27017, NIST 800-171 and other legal requirements like GDPR.
- End-user: Microsoft Windows (60%) – Mac OSX (20%) – Linux Ubuntu (20%)
- Cloud productivity platform: Microsoft365 with Office365
- InTune with Autopilot and ManageEngine (for Linux) as MDM
- Microsoft Defender (i.e. Security suite)
- Microsoft Entra (i.e. Azure-AD with SSO)
- Sharepoint
- Exchange cloud mail service
- Other apps/tools used in your role: Freshservice, Torii, Spanning, TalkDesk (telephony voice-ip platform)
- Other departmental software
- Your role will require you to get familiar with various SaaS applications to support onboarding and offboarding activities, and sometimes to help users.
Your Skills & Experience:
- Education & Certification: Associate’s degree or certification in IT or related field.
- MS-102: Microsoft 365 Certified: Administrator Expert, and other relevant Microsoft certifications (e.g., MS-900, AZ-900, MD-102, MS-700, SC-300, SC-400, SC-200).
- Other IT related & troubleshooting: Onboarding/offboarding (user accounts, asset management). Experience in software, and network issue resolution. Vendor coordination.
- Microsoft 365 & User Management: Proficiency in Microsoft 365, Office 365, Microsoft Entra (Advanced user/account management), SharePoint, Teams, OneDrive and the other core M365 applications.
- Networking & Security: Strong knowledge of LAN/WAN, VPNs, Wi-Fi, endpoint protection, and understanding of compliance (SOC 2, ISO 27001, NIST).
- Systems & Tools: Familiarity with Windows, understanding of MacOS and Linux (Ubuntu). Experience with Intune or ManageEngine, Freshservice, VoIP systems like TalkDesk and SaaS-based ITSM tools. Experience with ticketing systems (e.g., Freshservice), software installation/licensing.
- Soft Skills: Excellent written and verbal communication (with ability to explain technical concepts to non-technical users), patient and customer-focused approach to problem-solving, and ability to collaborate across teams. Ability to prioritize tasks and manage time effectively. Willingness to learn new skills.
- Languages: Fluent in English and Polish or French.
Working at TrackForce
We offer a flexible, and fully remote environment so that you can harmonize your personal life with the fantastic work you will do here. Our team is highly focused on delivering value for our customers. Our recent merger has enabled us to become the true market leader in the security workforce management software space.
The values we live by:
- Foster Curiosity
- Lead with empathy
- Take Ownership and be accountable
- Empower diversity
- Be True and act with Integrity.
#LI-Remote
Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and drive and do not meet all of the above, we encourage you to apply!
Trackforce is proud champions of diversity, equity, belonging, and inclusion. We have a zero-tolerance policy for any form of discrimination against people in protected classes or based on prohibited grounds. All qualified applicants will receive fair consideration for employment in compliance with the applicable employment and human rights legislation.
This job is no longer accepting applications
See open jobs at TrackTik.See open jobs similar to "IT Cloud Microsoft 365 Cloud Administrator" Work In Tech.
