Bilingual (English/French) Client Services Specialist
Customer Service
Remote
CAD 55k-63k / year
Posted on Jun 14, 2026
Bilingual (English/French) Client Services Specialist
hybrid
Toronto, Ontario, Canada .
full-time . June 12, 2026
Toronto, Ontario, Canada .
full-time . June 12, 2026
Description
Bilingual (French/English) Client Services Specialist
Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive.
As a Bilingual Client Services Specialist at Thrive, you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. In this client facing role, you will onboard, train, and continuously engage our Thrive program participants.
If you genuinely love helping people, this is a fantastic opportunity for you! In this role, you’ll meet hundreds of individuals from diverse backgrounds and industries. You’ll build connections and ultimately be supporting many on their path to career wellness. Talk about rewarding work!
What you’ll be doing in this role:
- Become a Thrive Career Wellness Platform expert, having a strong understanding of the features and services available to our users
- Supporting Thrive users in understanding elements of their outplacement or career management program
- Hosting 1:1 virtual onboarding meetings with new Thrive users
- Hosting group training sessions on the Thrive platform
- Build customized career wellness programs to include the right balance of career, learning and wellness services to support our users and their goals
- Be accountable for meeting weekly volume targets, interacting with clients each day through a variety of channels (phone, email, virtual meetings)
- Driving user engagement, activation rates, and onboarding rates
- Be a key part in monitoring, facilitating and improving operational processes and working with our key stakeholders to deliver exceptional services to our clients
- Effectively tracking and reporting on all activity, sharing insight into successes and areas of opportunity
- Participating in the continued development our overall client engagement strategy
- Supporting development of product and marketing communications for our French audience
Skills and Experience We’re Looking For:
- Bilingual - proficient written and verbal communication skills in both French and English
- Empathetic customer centricity - you obsess over your customers and seek to understand them in order to solve their problems
- Outcome focused - you’ll work to drive our mission forward
- Proven success and experience in a client facing, sales, or customer service-focused role
- The ability to cater to a wide demographic of individuals with varying career transition and management program needs
- Strong accountability, being able to take full ownership over your work
- Educational background in Business, Human Resources or Communications would be considered an asset but is not a mandatory requirement
Total Rewards Package:
- 3 weeks paid vacation
- Health Insurance & Wellness Coverage
- Yearly Learning & Development Allowance
- Yearly Workspace Allowance
This posting is for an existing position; Thrive is recruiting to fill a vacancy created by a departure, not a new role. Thrive uses artificial intelligence tools to assist in the screening and assessment of applications. AI may be used to review resumes and support initial candidate evaluation, though all hiring decisions are made by Thrive personnel. If you require accommodation at any time during the recruitment process, please let us know.
At Thrive, we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. Only those legally entitled to work in Canada will be considered for interview and employment.
Compensation
$55,000.00 - $63,000.00 per year
