Customer Support Coordinator
Thrive Career Wellness Platform
Administration, Customer Service
Remote
USD 55k-60k / year
Posted on Feb 18, 2026
Customer Support Specialist
Time Zone: MST - (Remote in Alberta ONLY)
Contract: 14 Months
Reports To: Customer Support Manager (Stephanie H)
Comp: $55,000.00- $60,000.00
As our next Customer Support Coordinator, you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. We are deeply invested in supporting meaningful career journeys through innovative, technology-driven tools.
This role sits at the heart of a fast-paced SaaS environment. You will work cross-functionally with Thrive Jobseekers, Customers, our Support & Client Services Teams, and our Product Team to deliver a seamless digital experience for jobseekers and ensure platform excellence.
What you’ll be doing in this role:
- Monitoring and responding to live chat conversations via Intercom
- Troubleshooting technical issues coming through multiple channels such as email inboxes and live chat
- Support problem solving for Thrive jobseekers, coaching partners, service providers, and Thrive Marketplace vendors
- Promptly respond and coordinate services for Thrive users included in their Career Wellness programs
- Providing general administrative support to the business as needed
Skills and experience we’re looking for:
- Highly comfortable working in a tech/SaaS environment with multiple digital platforms
- Quick to learn, adaptable, and confident navigating new technologies and troubleshooting technical issues
- 3–4 years of experience in customer support, customer success, or a similar function
- Proficiency with Google Workspace (Gmail, Google Sheets, Docs, Drive, Calendar)
- Strong attention to detail
- Exceptional interpersonal, oral, and written communication skills
- Ability to work well independently, as well as within a team environment
- Ability to work in a fast paced environment with many interruptions and multiple priorities
- Organized, accurate, and dependable
- Educational background in Human Resources would be considered an asset but is not a mandatory requirement
- Familiarity with public sector employment services, workforce development programs, or career transition services is considered an asset, but not mandatory
Our Hiring Process:
- Talent Acquisition Screening – 30 minutes
- Meet The Hiring Manager – 30 minutes
- Take Home Assignment + Panel Interview Presentation with Hiring Manager (Stephanie) and Recruiter (Bianca) - 1 Hour
- Offer
Life at Thrive:
- Fast-paced, high-trust environment with lots of freedom.
- Strong opportunity for career progression and mentorship opportunities.
Total Rewards Package:
- 3 weeks paid vacation + 1 week holiday shutdown period.
- Health Insurance & Wellness Coverage.
- Yearly Learning & Development Allowance.
- Yearly Workspace Allowance.
At Thrive, we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. If you require accommodation at any time during the recruitment process, please let us know.
Only those who are legally entitled to work in Canada will be considered for interview and employment.
