Customer Support Coordinator
Thrive Career Wellness Platform
This job is no longer accepting applications
See open jobs at Thrive Career Wellness Platform.See open jobs similar to "Customer Support Coordinator" Work In Tech.Administration, Customer Service
San Francisco, CA, USA · Toronto, ON, Canada · Remote
Posted 6+ months ago
Customer Support Coordinator
As our next Customer Support Coordinator, you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive.
In this role, you’ll be working closely with a number of key stakeholders, including and not limited to: Thrive Jobseekers, Thrive Customers, our Client Services & Support Team, and Product Team. This is an excellent opportunity for any individual looking to learn and grow within a growing startup environment. You will have the chance to develop an understanding of how early stage businesses work while supporting thousands of individuals to build and develop in their careers.
What you’ll be doing in this role:
- Monitoring and responding to live chat conversations
- Troubleshooting technical issues coming through multiple channels such as email inbox and live chat
- Support problem solving for Thrive jobseekers and Thrive Marketplace vendors
- Promptly respond and coordinate services for Thrive users included in their Career Wellness programs
- Support the Thrive Operations team by producing basic reports on Thrive users and their activities within their programs
- Providing support to our Client Services team through user engagement (emails and phone calls)
- Providing general administrative support to the business as needed
Skills and experience we’re looking for:
- Fast learner, comfortable with learning and operating various technology platforms as well as troubleshooting technical issues
- 1-2 years experience in a similar function - While this is an entry level role, we value internships, co-ops, and extracurriculars as experience
- Proficiency in all Google applications (Gmail, Google Sheets, Google Docs, Google Drive, Google Calendar)
- Strong attention to detail
- Exceptional interpersonal, oral, and written communication skills
- Ability to work well independently, as well as within a team environment
- Ability to work in a fast paced environment with many interruptions and multiple priorities
- Organized, accurate, and dependable
- Proven success in customer service and relationship management
- Educational background in Human Resources would be considered an asset but is not a mandatory requirement
Life at Thrive:
- Fun, relaxed and supportive work environment
- Strong opportunity for growth and career progression
- Flexibility to work from home
- Office located in downtown Toronto; easily accessible by public transit
- Health Insurance & Wellness Coverage
- Learning & Development Allowance
- Health & Fitness Allowance
Total Rewards Package:
- Annual salary range: $50,000- $55,000
- 15 paid vacation days per year
- 5 paid sick days per year
- Additional time off during holiday season
12-Month Contract with Potential for Extension - September to October Training Period
This job is no longer accepting applications
See open jobs at Thrive Career Wellness Platform.See open jobs similar to "Customer Support Coordinator" Work In Tech.