Telecom Experience Engineering Manager
TextNow
Software Engineering, Other Engineering
Canada
Posted on Sep 23, 2025
We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects, and that's because we're made up of people with curious minds who bring an optimistic yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.
Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.
TextNow is looking for an Engineering Manager to lead our Telecom Experience team, a team responsible for the mobile and front-end user experience of calling and messaging. You’ll play a pivotal role in scaling the way our customers connect, while building the foundation for growth in our Telecom platform.
What You'll Do
- Lead and Inspire: Guide a team of mobile and frontend engineers, fostering a culture of collaboration, innovation, and accountability. Provide technical direction while enabling scalable, high-quality product delivery.
- Mentor and Develop Talent: Provide individualized coaching, career growth opportunities, and actionable feedback. Build a culture of learning, ownership, and engagement within the team.
- Drive Process Excellence: Introduce and refine engineering workflows, agile practices, and delivery processes that enable the team to move quickly while maintaining quality. Use a data-driven approach to identifying areas of improvement and measure progress as improvements are made.
- Cross-Functional Collaboration: Partner closely with the Telecom Core (backend) team, product managers, and designers to align on strategy and translate it into actionable engineering roadmaps. Work with stakeholders across the Telecom pod to communicate progress, identify risks, and ensure product success.
- Technical Oversight: Leverage your mobile development expertise and full-stack experienceto guide technical direction at both the design and code level, from reviewing pull requests to providing feedback on architecture and experimentation plans that sharpens code quality, scalability, and maintainability. You’re not afraid to roll up your sleeves to keep the bar high.
- Enable Success: Remove blockers, set clear expectations, and create the conditions for the team to thrive and deliver meaningful customer value.
Who You Are
- Experienced Leader: A proven technical leader with 7+ years of experience in software engineering, including 3+ years managing engineering teams. You have experience with mobile and/or frontend development and familiarity with backend systems.
- People-First Manager: A dedicated mentor with a track record of coaching and growing engineers while fostering a culture of accountability, engagement, and psychological safety.
- Mobile-Oriented, Full-Stack Fluent: Strong background in iOS and/or Android development, with experience guiding teams that work across frontend and backend systems.
- Process Driver: Skilled at implementing practices that improve team velocity, quality, and satisfaction using data and feedback to guide continuous improvement
- Effective Communicator: Clear, transparent, and respectfully candid, with the ability to foster alignment across distributed teams.
- Collaborative Partner: Excels at working cross-functionally with product, design, and backend teams to deliver results that balance technical quality and business impact.
More about TextNow...
Our Values:
· Customer Obsessed (We strive to have a deep understanding of our customers)
· Do Right By Our People (We treat each other with fairness, respect, and integrity)
· Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals)
· Act Like an Owner (We treat this company like it's our own... because it is!)
· Give a Damn! (We are deeply commited and passionate about our work and achieving results)
Benefits, Culture, & More:
· Strong work life blend
· Flexible work arrangements (wfh, remote, or access to one of our office spaces)
· Employee Stock Options
· Unlimited vacation
· Competitive pay and benefits
· Parental leave
· Benefits for both physical and mental well being (wellness credit and L&D credit)
· We travel a few times a year for various team events, company wide off-sites, and more
Diversity and Inclusion:
At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.
TextNow Candidate Policy
By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy
