Community Specialist
TextNow
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See open jobs at TextNow.See open jobs similar to "Community Specialist" Work In Tech.Waterloo, ON, Canada · Toronto, ON, Canada
Posted on Thursday, March 7, 2024
We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.
Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.
TextNow is looking for a customer focussed Community Specialist to serve, respond to, and monitor public customer channels to drive better direct relationships with the communities on those platforms by making users feel heard, resolving issues, and representing their concerns internally.
What You’ll Do:
- Build community and customer advocates by responding to, and providing support to users on social media platforms both publicly and by DM
- Moderate and respond to reviews left on platforms such as Trustpilot, Google, SiteJabberand the App Stores
- Monitor and respond to communities such as Reddit and build relationships online to helpimprove customer loyalty
- Manage inbound requests and respond to complaints filled to the BBB and FCC
- Gather insights on our customer and provide feedback to teams across the organization to better represent our user’s experience throughout TextNow
- Work with cross functional teams to deliver a great customer support experience by representing the voice of the customer
- Build TextNow’s profile online to foster positive sentiment and perception of TextNow
Who You Are:
- Customer–centric and passionate about providing top notch care to our users
- 2+ years of experience in Customer Care with a public writing component
- Familiarity with modern smartphones and the Telecom industry
- Strong writing skills with consistent tone of voice
- Strong ability to think critically and collect, read, and interpret data
- A self starter that is always looking to iterate and improve
- A team player that excels in fast paced environments
- A quick leaner who can ask questions when they need to
More about TextNow...
Our Values:
· People First (Make business decisions by putting people first!)
· No Brilliant Jerks (We're cool with the brilliant part, with the jerk part? not so much)
· Give a Damn! (We care about our work, our mission and our customers)
· Challenge Accepted (Show up with a positive can-do attitude)
Benefits, Culture, & More:
· Strong work life blend
· Flexible work arrangements (wfh, remote, or access to one of our office spaces)
· Employee Stock Options
· Unlimited vacation
· Competitive pay and benefits
· Parental leave
· Benefits for both physical and mental well being (wellness credit and L&D credit)
· We travel a few times a year for various team events, company wide off-sites, and more
Diversity and Inclusion:
At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.
TextNow Candidate Policy
By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy
This job is no longer accepting applications
See open jobs at TextNow.See open jobs similar to "Community Specialist" Work In Tech.