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Director, Public Relations & Communications



Marketing & Communications
San Francisco, CA, USA
Posted on Wednesday, March 6, 2024
We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.
Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.
TextNow is looking for an experienced public relations and communications leader to join our team. In this role, you will be responsible for driving TextNow’s PR social media and influencer strategy, building awareness of our offering, improving our online presence, and driving media coverage for the brand.

What You'll Do

  • Oversee our earned and owned efforts, including organic social media channels, influencer program, content strategy, and PR.
  • Establish our consumer media and corporate communications strategy in alignment with the company’s priorities and business objectives.
  • Oversee the creation of media pitches and press releases and manage PR agency relationship to drive proactive storytelling and media coverage.
  • Forge relationships with journalists and key influencers to help increase TextNow’s profile and drive positive sentiment.
  • Build and manage crisis communications strategy for the brand and oversee response to ‘crisis’ situations.
  • Work with multiple stakeholders across the organization to uncover storytelling opportunities and creative content ideas.
  • Have a strong sense of ownership and feel empowered to make quick decisions and drive programs forward both independently and within a team environment

Who You Are

  • Experience working in public relations and communications at a senior level
  • Strong media relationships with 8- 10 years’ public relations and communications experience
  • Proven experience defining and implementing PR and influencer strategy and measuring impact of programs
  • Content marketing experience and strong writing skills
  • Experience managing and increasing traffic to company blogs
  • Excellent stakeholder engagement skills
  • Experience with Social Media platforms (TikTok, YouTube, Instagram, Facebook, LinkedIn etc.)
  • Outstanding verbal and written communication skills
  • Previous experience in a managerial role within a Communications / Marketing team / function preferably for a scale up organization
More about TextNow...
Our Values:
· People First (Make business decisions by putting people first!)
· No Brilliant Jerks (We're cool with the brilliant part, with the jerk part? not so much)
· Give a Damn! (We care about our work, our mission and our customers)
· Challenge Accepted (Show up with a positive can-do attitude)
Benefits, Culture, & More:
· Strong work life blend
· Flexible work arrangements (wfh, remote, or access to one of our office spaces)
· Employee Stock Options
· Unlimited vacation
· Competitive pay and benefits
· Parental leave
· Benefits for both physical and mental well being (wellness credit and L&D credit)
· We travel a few times a year for various team events, company wide off-sites, and more
Diversity and Inclusion:
At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.
TextNow Candidate Policy
By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy