Client Success Manager
TelosTouch
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Toronto, ON, Canada · Remote
Posted 6+ months ago
Our Mission, Powering Yours
Top-performing businesses know that growth comes from consistently showing up at the right moment with the right conversation. That said, replicating and scaling that across every team and client remains one of the hardest challenges to solve.
TelosTouch captures and scales what top performers do best, across teams and clients. Our technology delivers high-impact conversations, exactly when they matter most.
We are building an AI-powered future where human excellence isn’t rare, it’s repeatable.
As our Client Success Manager, you are an experienced relationship builder and client advocate driving the adoption and engagement of our product to clients. This mission-critical role will be responsible for the rollout strategy, onboarding training (onsite and online), project management and reporting on client metrics.
What You’ll Build
- Act as a trusted client advisor providing ongoing consultation to help drive user behavior and product adoption
- Directly impact KPIs on client adoption, expansion, retention, and client success while mitigating client churn risk, and raising Return on Investment (ROI)
- Maintain healthy client engagement levels by reviewing utilization levels and providing solutions to further drive client success
- Interpret and analyze client insights to drive product features sharing feedback to the Product team for continuous improvement
- Consistently exceed sales targets, identifying and converting revenue opportunities
- Share data and insights that are impactful to clients' operational and value reviews
- Promote our brand by increasing referrals, revenue and advocacy opportunities
- Onboard new joiners, coach and mentor team members to execute with excellence
Who You Are
- At least 5 years of experience as a Client Success Manager ideally dealing with B2B SaaS companies (FinTech experience an asset) driving retention, growth and advocacy
- Experience managing client accounts with high revenue impact
- Strong knowledge of business processes (Sales, Marketing, Product and Support)
- Handle multiple projects adjusting to shifting priorities with tight deadlines
- Excellent communication skills to lead business reviews with stakeholders ranging from individual contributors to leadership teams
- Highly organized with excellent analytical, troubleshooting and problem-solving skills
- Proven track record in a fast-paced dynamic startup environment
- Strong Office suite capabilities
Who We Are, Together
We are a team of Purposeful, Fearless, and Adaptive builders, with a people-first, AI-powered mindset.
We scale excellence externally by living it internally. That means building with clarity, evolving fast, and showing up with courage. We take ownership of what we ship, lead with purpose, and lift each other as we grow.
TelosTouch is where people and AI evolve together, adapting, learning, and building what matters. We believe the future belongs to teams who let human relationships lead and intelligent systems lift.
Our values are how we show up, not just what we say:
- Unity - through good times and challenging times
- Passion - through unique contributions and meaningful collaboration
- Excellence - through driven experimentation and focused learning
We are a high-trust team that ships boldly and learns fast. You’ll find space to experiment, room to grow, and a group of like-minded people working on worthy goals - together.
We offer an inclusive, respectful workplace with competitive compensation and a benefits package that includes health and dental insurance.
This role is currently performed remotely and could transition to a hybrid model at management discretion.
TelosTouch is an equal-opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status, or any other legally protected factors. Disability-related accommodations are available upon request during the application process, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
This job is no longer accepting applications
See open jobs at TelosTouch.See open jobs similar to "Client Success Manager" Work In Tech.
