Job Description:

Expected Salary Range: $85,000-105,000 CAD, depending on experience and qualifications

Role Type: Replacement Role

AI Disclosure: AI maybe used to screen, assess, or select applicants for this role

The Cora Group is looking for a Lead Systems Engineer that has a passion for technology, if you are someone that keeps up with the latest Market Trends, has the aptitude to design solutions to the evolving Infrastructure Technology needs, then this job is for you. The work culture at The Cora Group encourages out of the box thinking, innovation, collaboration & teamwork, it is a fun place to work and grow for Technologists.

Associates in this role, function as information technology SME’s Subject Matter Experts and participate in or oversee a variety of analytical and technical assignments. Designing, documentation, implementation, administration, support, and maintenance of a variety of hardware, software, SaaS products. The role is broadly split between project-based work leading to the Evaluation, Design, Development and Deployment of new infrastructure services for most part and serving as a Third Level escalation point for existing infrastructure services and users of those services.

Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server / client operating systems, messaging, and database services, reporting platforms, terminal services, VPN, Web Proxies, and all other software-based systems which provide infrastructure, underpinning the IT Service Catalogue. Develop operational, installation, configuration and upgrade documentation for hardware, security, storage, software, and other computer related systems. Serve as a liaison between other technical staff, security teams, management, users, and vendors regarding usage, standards, security, and other technical matters. Provides diagnoses and resolution of computer hardware and software problems.

Responsibility Overview:

• Create standards, operational runbooks, participate and lead projects, design and engineer overall infrastructure and technology.

• Gather Business requirements and translate them into cutting edge technical solutions

• Proactively foresee the latest Market trends, forecast needs, suggest updates/upgrades to technology

• Infrastructure related Product evaluations, Product POC, Vendor engagement and product selection

• Provide level III support, prioritizing and executing assigned tasks

• Work directly with vendor contacts to resolve technical problems affecting the delivery of ES services and/or up-time related to software/application solutions, Servers, SAN technology, storage, and peripheral equipment

• Coordinate all infrastructure-based activities including design/installation of new hardware and backup/recovery, ensuring high availability & business continuity

• Monitor, Identify & troubleshoot server configuration and/or performance monitoring. Develop procedures to respond to these irregularities in a timely manner

• Develop and test scripts to automate routine tasks

• Create, maintain, and improve documents/procedures and trains peers and team members on the procedures.

• Effectively participate and provide Third level production support on a rotating basis or when called upon

• 5 - 10% travel may be required

Qualifications:

Required:

• Bachelor’s degree in Computer Science, or related Enterprise Infrastructure engineering experience

• Excellent written and verbal communication skills * including interpersonal / customer service skills

• 5-7 years of experience in the design, implementation and managing of complex infrastructure solutions:

  • O365 Suite, Teams, Sharepoint, Intune, AAD & Azure

• Working Knowledge of Cloud technologies, Azure or AWS

  • Windows Server Environment 2008-2022(Active Directory, DHCP/DNS, Group Policy, Printing Service)

  • Disaster Recovery planning & best practices

  • Server/System/Application monitoring

• Process and Operational knowledge and understanding of foundational technology including:

  • Automated software distribution

  • Security patch management

  • Backup tools, and server recovery (e.g. Veeam)

  • Scripting/Automation (e.g. Visual Basic, PowerShell, or Shell Script)

  • SaaS Applications/Technologies

• Product/platform evaluation, and recommendation

• Ability to engineer solutions for given SaaS and IaaS technologies (Scripts/API calls, etc.)

Nice to have:

• Basic Understanding of Storage Technologies like SAN, Netapp etc..

• SQL Server and Database (MS SQL or MySQL)

• Apple/Mac technologies

Business Unit:

Scheduled Weekly Hours:

Number of Openings Available:

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.