Job Description:

Team Member, Hardware Specialist

Volante - Jonas Software (https://www.volantesystems.com/)

Location: Onsite - North York, ON/ 5 days a week (occasional weekend)

Department: Hardware Operations

Employment Type: Full-Time

Report to Hardware specialist Supervisor

Compensation & Role Details

Expected Salary Range: $50,000- $53,500 CAD, depending on experience and qualifications

Role Type: New Role

AI Disclosure: AI is used to screen, assess, or select applicants for this role

About Volante Systems

Volante Systems is a leading provider of enterprise point-of-sale (POS) and payment solutions, helping organizations across hospitality, retail, and enterprise environments streamline transactions and enhance customer experiences. We combine innovative technology with reliable service to deliver end-to-end solutions that power mission-critical operations.

Position Summary

The Hardware Specialist is responsible for the installation, configuration, deployment, and maintenance of POS and payment hardware across Volante’s client base. This role requires hands-on technical expertise, strong troubleshooting ability, and effective client service skills. The Hardware Specialist will play a key role in ensuring the reliability, performance, and compliance of all deployed hardware systems.

Key Responsibilities

· Install, configure, and maintain POS terminals, kiosks, payment devices, and related peripherals.

· Diagnose and resolve hardware issues, escalating to vendors or internal teams when necessary.

· Assist in hardware rollouts, upgrades, and large-scale deployments for enterprise clients.

· Provide technical support and training to clients and internal teams.

· Maintain documentation of hardware assets, configurations, and service records.

· Collaborate with software and support teams to ensure seamless system integration.

· Ensure all hardware meets compliance, security, and performance standards.

· Provide on-site support as needed, including occasional weekend work.

Qualifications

· 2–4 years of experience in hardware support, IT, or a related technical discipline.

· Proven troubleshooting skills in POS, kiosk, and payment hardware systems.

· Working knowledge of networking fundamentals, including TCP/IP, switches, routers, and cabling.

· Familiarity with Windows and/or Linux operating environments.

· Strong communication and client-facing skills.

· Ability to work onsite full-time, with flexibility for occasional weekend assignments.

Preferred Skills

· CompTIA A+ or equivalent certification.

· Experience in enterprise-scale POS hardware deployments.

· Knowledge of payment industry standards and compliance (e.g., PCI DSS).

· Familiarity with remote management tools and hardware asset tracking systems.

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.