THE COMPANY

Owner Relations Technology is an IT company that is growing fast with over 30 years of experience. We supply a unique software solution for Property Managers and Hoteliers worldwide. We specialize in the development of robust Owner Accounting and Owner Portal software solutions for Branded Residences, Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies. Our client base consists mainly of 4- and 5-star Resort hotels located Worldwide.

POSITION

The Training and Applications Specialist provides product expertise to the Sales team and the sales process. This person performs all product demonstrations to prospects in order to ensure full functionality is demonstrated and accuracy in representation is maintained. They will also serve as the subject matter expert for the sales team when it comes to all functionality related to our solutions.

JOB RESPONSIBILITIES:

• Facilitates new client and existing client training needs.

• Works closely with the Onboarding Manager scheduling and preparing resources

• Training and mentor new staff joining Owner Relations as requested.

• Developing training standards and procedures and improving training efficiency where possible

• Serve as an escalation point for training staff and customers

• Collaborate with other departments within the company to offer and seek help and communication on a regular basis

• Complete assigned projects on a timely basis.

• Perform other duties as assigned.

• Conduct onsite, Remote, WebEx, and phone training for Clients End users to ensure comfort with the application

• Provide outstanding software training support

• Develop end-user documentation that can be used internally

• Submit software enhancement requests, including all business requirements, based on client requests as well as best practice training experiences based

• Log all trainings and capture and communicate relevant details regarding client interactions and services

• Track completed training hours by client, product, and task

• Attend and actively participate in internal team and company

JOB QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience.

• Certified or highly skilled in remote and classroom technical training practices and procedures.

• Experience in software industry and understanding of the software development lifecycle.

• Detail oriented and dedicated to follow-through in all work.

• Demonstrated strong interpersonal skills; ability to deal with varied types of people (customers, vendors, colleagues, prospects) in a broad range of circumstances.

• Excellent written and oral communication skills.

• Excellent organizational skills.

• Patience, flexibility and ability to handle pressure.

• Technical problem solving aptitude and diagnostic ability.

• Desire to provide outstanding customer service.

• Ability to learn on the fly and comfortable dealing with ambiguity when facing new problems

• Proactive approach to all tasks and responsibilities.

• Ability to work well individually or as part of a team.

• Hotel Operations Experience

• Knowledge of Property Management and Central Reservations Systems

• Ability to listen to what a customer/prospect needs and respond with a solution with a strong customer focused orientation

• Willing to travel as needed.