Job Description:

Position Summary:

The Account Relationship Manager is a key member of the Client Services team, responsible for building strong, long-term relationships with Volanté’s enterprise and mid-market clients. This role serves as the main point of contact post-implementation, ensuring client satisfaction, retention, and value realization. Through proactive engagement, business reviews, and collaboration with cross-functional teams, the Account Relationship Manager helps clients achieve their goals and maximize their investment in Volanté’s solutions.

Key Responsibilities:

• Serve as the primary relationship owner for an assigned portfolio of accounts.

• Understand client business goals, workflows, and challenges to identify how Volanté can support ongoing success.

• Conduct regular check-ins and business reviews (QBRs) to track client satisfaction and adoption.

• Partner with Support, Product, and Professional Services to resolve client issues and ensure cohesive customer experience.

• Monitor account health metrics and act proactively to reduce churn risk.

• Identify opportunities for account expansion or upsell and collaborate with Sales or Solutions teams as needed.

• Maintain accurate account records, including health scores, meeting notes, and renewal timelines in CRM tools.

• Contribute to client advocacy efforts, including testimonials, references, and case studies.

Qualifications:

• 3+ years in a customer success, client relationship, or account management role in SaaS or enterprise technology.

• Strong sales acumen with experience in upselling and cross-selling.

• Excellent interpersonal, problem-solving, and conflict-resolution skills.

• Strong time management and organizational abilities.

• Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho) and customer lifecycle strategies.

• Ability to manage multiple accounts with competing priorities.

• Manage accounts through both remote and onsite visits to ensure client satisfaction and retention.

• Bachelor’s degree in business, Communications, or related field preferred.

• Experience with payment processors, merchant services, or payment integrations preferred.

Why Volanté:

Join a fast-growing enterprise POS company where your work directly shapes client experience and satisfaction. As an Account Relationship Manager, you’ll build trusted partnerships that help hospitality businesses thrive using Volanté’s powerful solutions.

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.