Job Description:

Cloud Operations Manager

Compensation: The expected salary range for this role is between $130,000 and $150,000, depending on experience and qualifications.

Reason for Opening: Net New position

AI is not used to screen, assess, or select applicants for this role.

Position Summary

The Cloud Operations Manager serves as EZFacility’s primary leader for cloud infrastructure, security, and compliance operations. Acting as the organization’s de facto Security Officer, this role oversees the integrity, availability, and confidentiality of our systems and data while ensuring adherence to all relevant industry standards and regulatory frameworks, including PCI DSS. The ideal candidate combines strategic vision with practical expertise in AWS architecture, DevOps automation, and security governance. In addition to managing cloud operations, this role provides oversight for internal IT functions—ensuring alignment with organizational policies and compliance standards rather than hands-on IT administration.

Key Responsibilities

Cloud Infrastructure & Architecture

- Serve as the primary AWS administrator, overseeing the design, implementation, and optimization of all cloud resources.

- Manage cloud performance, cost optimization, and capacity planning.

- Coordinate access control and enforce least-privilege principles.

- Provide architectural guidance and proofs of concept (PoCs) for the development team.

Security & Compliance

- Lead and maintain PCI DSS compliance, including policies, integrations, audits, and coordination with development and operations teams.

- Ensure compliance with GDPR, HECVAT, and related privacy and consumer protection frameworks (Privacy Policy, Cookie Policy, Click-to-Cancel, etc.).

- Coordinate internal and external policy & compliance audits

- Oversee and maintain SSL, DNS, and WAF configurations and best practices.

- Develop, publish, and manage core security policies and procedures outside of formal certifications.

- Lead quarterly security meetings (e.g., SecurityScorecard reviews) and ensure actionable follow-ups are tracked and completed.

DevOps & Automation

- Oversee the design, implementation, and maintenance of CI/CD pipelines for software and infrastructure deployments.

- Champion Infrastructure as Code (IaC) practices to improve reliability and consistency.

- Provide strategic direction for deployment automation, environment management, and release processes.

- Manage and optimize Azure DevOps usage, ensuring best practices across teams.

IT Oversight & Governance

- Provide strategic oversight for IT systems and policies, ensuring alignment with security and compliance standards.

- Define IT governance, onboarding/offboarding procedures, and technology lifecycle standards.

- Collaborate with IT staff or managed service providers to ensure operational excellence and adherence to organizational policies.

- Support budgeting, vendor management, and technology roadmap planning for IT and cloud infrastructure.

Database & Application Support

- Collaborate with DBAs to ensure optimal system performance, availability, and resilience.

- Assist in diagnosing complex infrastructure or database-related issues when escalated.

- Help set database strategy and policy, working closely with application and infrastructure teams.

- Provide technical leadership for secure and efficient data architecture within the cloud environment.

Qualifications

- Proven experience with PCI DSS compliance.

- Hands-on experience managing and architecting AWS environments (security, cost, automation, scaling).

- Strong knowledge of Azure DevOps, CI/CD pipelines, and Infrastructure as Code tools (e.g., Terraform, CloudFormation).

- Familiarity with GDPR, HECVAT, and modern data privacy frameworks.

- Understanding of SSL/TLS, DNS, WAF, and cloud networking fundamentals.

- Excellent collaboration and communication skills across technical and executive teams.

- Strong leadership and mentoring abilities with cross-functional teams.

- Preferred certifications: AWS Certified Solutions Architect, CISSP, CISM, or equivalent experience.

Nice to Have

- Experience with CrowdStrike or other enterprise security platforms.

- Familiarity with ITIL, NIST, or other structured IT governance frameworks.

- Experience in regulated industries (finance, healthcare, education, SaaS).

Why Join EZFacility

At EZFacility, we're shaking up the sports, health, and fitness game with next-gen tech. Since 2003, our SaaS solutions have powered thousands of businesses, helping them grow by streamlining operations so they can focus on what matters— their customers. A division of Jonas Software, we offer flexible remote and hybrid work options from our HQ in Woodbury, NY, our UK office in Chertsey, Surrey, and across the US and Canada.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.