Job Description:

Systems Engineer

CORA Group - Jonas Software

Department: Information Technology & Security

Reports to: Vice President, IT & Security

Location: In Office

Salary Range: $90,000 CAD to $100,000 CAD

About CORA Group

At CORA Group, we believe technology enables people to perform at their best. We are a forward thinking and innovation focused organization that values creativity, collaboration, and continuous improvement. As a member of our IT and Security team, you will play a key role in keeping our systems and our people connected and productive.

Position Overview

We are seeking an Onsite Systems Engineer who is passionate about delivering exceptional end user support and maintaining dependable IT operations across our organization. In this role, you will be responsible for supporting, troubleshooting, and optimizing desktops, laptops, and user environments to ensure smooth daily technology experiences for our employees. You will work closely with Systems Engineers, Network Administrators, and Security teams to maintain consistent standards, provide timely resolutions, and drive continuous service improvements.

Key Responsibilities

• Provide Level I & II technical support to end-users (onsite and remote) for hardware, software, and network-related issues.

• Install, configure, and maintain Windows and macOS workstations, peripherals, and approved business applications.

• Manage user accounts, permissions, and access through Active Directory, Entra ID, and Microsoft 365 administration.

• Troubleshoot and resolve issues related to VPN, Wi-Fi, printers, and remote connectivity tools.

• Ensure incident resolution and documentation within the IT ticketing system (e.g., Freshworks, ServiceNow, Jira, or ManageEngine).

• Assist with hardware lifecycle management – procurement, imaging, deployment, and decommissioning.

• Maintain endpoint security standards, including antivirus, encryption, and patch compliance.

• Support audio-visual (AV) and conferencing technologies across corporate meeting spaces.

• Collaborate with senior engineers to test and deploy system upgrades and new tools.

• Identify recurring problems and contribute to knowledge base and process improvement initiatives.

Qualifications

Required

• Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

• 2–4 years of hands-on experience in desktop or end-user support in a corporate IT environment.

• Strong understanding of Windows 10/11, macOS, and Microsoft 365 environments.

• Knowledge of Active Directory, Entra ID, Intune, and Group Policy management.

• Experience with remote support tools (e.g., Beyond Trust Remote, TeamViewer, AnyDesk, RDP).

• Familiarity with networking fundamentals (IP, DNS, DHCP, VPN).

• Excellent troubleshooting, documentation, and communication skills.

Preferred

• CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator Associate.

• Experience with mobile device management (MDM) tools such as Microsoft Intune or JAMF.

• Exposure to SCCM, ServiceNow, or other known ticketing systems.

• Knowledge of ITIL principles or experience in IT service delivery frameworks.

Soft Skills

• Strong customer service mindset and patience when resolving user issues.

• Excellent communication and interpersonal skills.

• High attention to detail with a proactive approach to problem-solving.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Team-oriented with a continuous learning attitude.

Why Join CORA Group

• Be part of an inclusive and technology-forward culture.

• Work with cutting-edge IT and collaboration tools.

• Access to professional growth opportunities and certifications.

Application Instructions

If you’re driven by technology, teamwork, and service excellence, we’d love to hear from you. Apply today and help CORA Group keep our people connected, productive, and secure.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.