Work In Tech

Job Description:

Customer Success Manager

THE COMPANY

Leonardo is a Toronto-based team serving the global hospitality industry. We're a team of passionate experts, making content management easier for hotels, brands, and travel channels. We believe that reliable, powerful technology creates better travel experiences.

We're also a proud member of Jonas Hospitality, a family of hotel technology brands.

POSITION

Our Customer Success Team is looking for a hard-working, energetic, customer centric professional with a strong understanding of digital marketing. As the Voice of Customer (VOC) within our organization you’ll play an instrumental role in driving our customers’ success.

As a Customer Success Manager, you will be the face of Leonardo for an assigned group of hospitality customers. Working with hotel brands, management companies and individual hotels, you will play a key role in helping them drive more direct bookings at a lower cost with our proprietary digital marketing platform.

This is a great opportunity for someone with outstanding customer facing skills, who is looking to grow further as a Customer Success professional.

JOB RESPONSIBILITIES

• Act as an extension of the customers’ marketing team. Share digital marketing expertise with your customers to help them drive more direct bookings at a lower cost.
• Establish yourself as a subject matter expert by staying abreast of SEO and digital marketing principles. Work with internal groups as needed to triage and resolve customer’s inquiries.
• Drive the overall success of your customer portfolios by executing retention and revenue expansion initiatives to ultimately grow customer lifetime value (LTV).
• Proactively engage with all of your customers throughout their entire lifecycle.
• Become a product expert and help customers leverage our technology to better engage and convert online travel shoppers.
• Closely monitor the performance of your customers’ websites and provide recommendations for improvement as needed.
• Demonstrate commitment to the team and the accomplishment of team goals and key performance metrics.

JOB QUALIFICATIONS

• 1-2 years of Customer Success or Account Management experience
• Practical knowledge of CRMs like Salesforce.
• Solid understanding of Digital Marketing

Nice to Have

• Knowledge or experience in the travel industry Experience with Google Analytics and Paid ads.

Business Unit:

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.