Job Description:

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

Position

Reporting to the Sr Manager Development with responsibility for working with developers, support and clients to drive the effective development and implementation of new and existing functionality. This team member will take ownership of their projects and follow them through from the initial requirements, through testing and release. Ensuring that the projects delivered are of the highest quality and that the business needs are correctly reflected in the solutions developed. This role will also include assisting the support department with issues reported by clients and working closely with employees and clients to understand our user’s needs. Both creativity and attention to detail are required to successfully perform in this position.

Job Responsibilities

The core responsibilities of the position are to:

• Be accountable to ‘own’ the projects you are supporting – including understanding its user experience and business impact from end to end, as well as functioning as a subject matter expert for the product’s growth and success.
• Support projects that require research and analysis, including discussions and follow-up.
• Perform functional testing of beta and released products, logging and addressing issues on a timely basis
• Communicate regularly with Account Management and existing customers to maintain a deep understanding of how the product is used
• Assist support with issues reported by clients, reproducing and troubleshooting to find the root cause.
• Participation in team brainstorming and problem solving/design sessions
• Ensure that work meets or exceeds project performance, reliability, and quality standards

Job Qualifications

• University or College educated or equivalent
• Familiar with basic accounting principals
• Understanding of the club or hospitality industry
• A strong sense of urgency
• Quality-focused and customer-focused with ability to prioritize and good attention to detail
• Familiar with software lifecycle and quality assurance concepts
• Candidates must possess strong analytical, communication, and problem-solving skills
• Self-motivated and innovative team player – can take charge and drive change. Competent in working effectively with minimal supervision.
• Ability to communicate technical or complex topics to non- technical audiences and communicate business concepts to technical audiences

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.