Bilingual Technical Support Specialist
Teachworks
Job Description:
Bilingual Technical Support Specialist (English and French)
Volante I Jonas Software
Toronto, ON
What We’re Looking For:
2+ years in a Technical Support or Help Desk role, preferably in SaaS
1+ years working with/exposure to SQL
1+ years working in/exposure to Linux or Windows operating systems
Bilingual English/French capabilities is required!
A keen, analytical mind and advanced problem solving-skills coupled with a commitment to extraordinary customer experience
Excellent communication skills - both in verbal and written correspondence
Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLA’s and deadlines
Completed post-secondary education in a related field
Previous exposure to/experience with reading OS level logs, system logs, and proprietary application logs
Customer service experience working in the Food & Beverage or Hospitality Industry is an asset
Experience with Point of Sale (POS) software is an asset
Experience in leading a small team will be an asset
What You’ll Be Doing:
Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
Document all customer interactions and resolutions in the existing case management systems.
Actively contribute to our technical knowledge base, online community, and other technical documentation.
Collaboration with internal teams in identifying product defects, designing solutions, and testing.
Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.
Required to work some statutory holidays and participate in a rotational After-Hours program with paid compensation.
About Volante:
Volanté is an Enterprise SaaS Point-of-Sale company that prides itself on developing leading-edge hospitality technology. For the past two years, we have made Deloitte’s Fast50 and Fast500 lists, in addition to Growth500’s list of fastest growing companies in Canada. With a never-ending thirst for innovation and an increased workload, we’re calling on Toronto’s top tech talent to join the family!
We’re looking for an enthusiastic and talented Technical Support Specialist to join our support team! The ideal candidate will come armed with concepts in technical support, documentation, client training, as well as, software and hardware troubleshooting. Ideally, you have 4-6 years experience in this field. This is a great opportunity to gain experience and grow within a growing company. You'll be interacting with external clients of Volante, whom are users of our POS Software. Tickets will be dealt with through phone calls and emails. If you have great customer service and technical abilities - we invite you to apply!
#LI-VL1
Business Unit:
Volante Software Inc.Scheduled Weekly Hours:
40Number of Openings Available:
1Worker Type:
RegularMore About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.