Work In Tech

Job Description:

Omniterm is a complete cinema management software solution. We focus solely on the movie exhibition operation part of the business. We serve customers from a single location to enterprise customers who have multiple locations located in different regions. Our main modules are POS, Film Settlement, Gift Card, Subscription/Loyalty, Digital Signage and a very comprehensive Report program.

Job Responsibilities:

• Provide exceptional telephone and remote product support as necessary.
• Diagnose and resolve customer problems and educate users on problem resolutions in a prompt, courteous, and professional manner.
• Afterhours support is required which may include nights and weekends.
• Build strong relationships with existing customers through regular contact.
• Ensure we meet our deadlines/commitments to return customer calls and follow up cases promptly.
• Build documentation for Knowledge Base.

Qualifications: Education, Experience, Knowledge

• Minimum 3 years’ experience in call center and/or customer support service.

• 2+ years’ experience with MySQL or MSSQL database applications.
• Remote software deployment experience ideal.
• Project management experience ideal.
• Previous experience in Point of Sale, Ticketing, CRM, Booking Solutions ideal.
• Experience with Microsoft Internet Information Services (IIS) ideal.
• Working knowledge of PC hardware and peripherals.
• Good working knowledge of Windows operating systems and networking.
• Microsoft Server / SQL Server MCP accreditations ideal but not must have.
• Able to multi-task in a fast-paced environment and set necessary priorities.
  Customer focused with a courteous and professional phone manner, demeanor, and attitude is essential.
  • Must be organized, able to learn quickly, action oriented and able to work
    independently as well as coordinate efforts with other team members to solve
    customer issues. Attention to detail is necessary.
  • Must be able to make decisions resulting in solutions impacting real time business operations.
  • Excellent verbal and written communication and interpersonal skills are required.
  • Must be able to demonstrate personal flexibility by continuing self-development of talents and potential in both personal and professional development.
• #LI-PP1

Business Unit:

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.