Collections Coordinator

Jonas Software – Corporate

Our business is one in which building relationships and working with others on a team plays an important role. The position requires a skilled individual who has to be patience along with having great written communications and listening skills. This individual has the confidence to speak with senior executives, and colleagues. Driven to perform with negotiating skills, results-oriented and willing to do what it takes to get results. You have excellent functional/technical skills with the capability to have composure at stressful times. If you are customer focused and are an enthusiastic energetic self-starter. You are extremely organized and do not let details slip through the cracks. You are a collaborative individual, who likes to put forward suggestions and ideas on how to improve the status quo. Then we are looking for you!

JOB RESPONSIBILITIES

As an important member of our Finance team you will:

• Deal with collection issues escalated from the customer and business units including negotiating payment plans if required
• Manage customers on hold
• Reporting monthly for AR past due balances (for example) to department management
• Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings – this includes preparing all documentation for the meetings
• Prepare the allowance of doubtful account provision quarterly and prepare required reporting monthly for over 60 day accounts
• Prepare detailed statements of account for customers on request
• Investigate NSF payments as seen on online banking software, including calling the bank and/or customers
• Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required
• Approve and apply credits on customer accounts
• Reconcile customer accounts as requested
• Other duties as required

JOB QUALIFICATIONS:

• Previous B2B collections experience of at least 3 years
• Excellent communication skills, refined negotiation skills
• Strong customer focus with the ability to be patient and retain composure when under pressure
• Ability to work under tight deadlines and meet performance targets as established by management
• Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures
• Strong Skills and experience in MS Office Excel (Intermediate)
• Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues
• Excellent analytical and problem solving skills
• Experience with Great Plains accounting software would be an asset