Description

At Taiga Motors, we understand that people want to explore the outdoors without compromising the environment, and we are giving them a chance to do it. We are the first to manufacture 100% electric recreational and utility off-road vehicles. On top of that, Taiga is proud to be the winner of Fast Company's 2022 World Changing Ideas Awards!

Key Responsabilities:

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 2 hours
  • Determine if technical solution can be resolved over the phone; escalate immediately to Service team / Engineering team to provide immediate attention.
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate appointments with customers & Taiga service providers. Confirm details, hotels, flights & transportation needs
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Manage internal fleet ( trucks & trailers ), availability within the team, insurance, plates & maintenance/repairs

Requirements

  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and electrical test equipment
  • Retail powersports or automotive service experience, preferred
  • Understanding of basic powersports techniques related to repair and servicing of powersports vehicles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative powersports technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record

Benefits

  • Play an integral role in bringing the world's first electric off-road vehicles to market
  • Flexible and hybrid work schedule
  • Company events - BBQs, Employee Test Ride days, etc.
  • Comprehensive health plan
  • RPP - Group RRSP

Taiga values diversity in hiring and its workforce, and welcomes applications from candidates with diverse backgrounds, education, and experiences. We recognize that there are many barriers to equal access to employment and career development opportunities, and strive to hire under-represented groups in the tech industry. Diversity at Taiga means fostering a workplace in which differences are appreciated for the contributions they bring to our amazing team.

We thank all applicants for their interest in TAIGA, however, only those candidates selected for interviews will be contacted.