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Senior Frontend Engineer



Software Engineering
United States · Remote
Posted on Saturday, December 16, 2023
Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend’s employees are helping to transform the science of customer engagement and improve lives in North America and around the world.

The Opportunity

Our engineering team is seeking a Senior Front-End Engineer that is passionate about building modern web applications, embracing new challenges, solving complex problems, and making a significant impact. You will be a member of a highly skilled team that continually delivers powerful, simple to use interfaces.

Symend’s solution is a new modern self-serve platform that sends millions of private communications on behalf of our clients. Our team is responsible for delivering a delightful user experience that ensures our clients will send the right communication, to the right person, at the right time, at scale! You will work on a variety of features including content builders, communication schedulers, data importers & exporters, and so much more.

What You'll Be Doing:

  • Work closely with other software engineering teams, designers, and product managers right from the inception of a project, to create a world-class user experience.
  • Deliver unit tested, maintainable, and high-quality code.
  • Review and provide valuable feedback on a peer’s code.
  • Collaborate with teams across Symend to diagnose, understand, and solve problems, and to build solutions that may span many areas.
  • Participate in planning summits and celebrate milestones with your team!
  • Write well organized, clear, and informative documentation about the solutions you have designed.
  • Teach and learn from those around you – You provide and receive constructive feedback to and from team members through 1-on-1s, pair programming, demos, and knowledge sharing sessions.

What You'll Need:


  • Degree or diploma in Computer Science, Computer Engineering or equivalent hands-on work experience.


  • 7+ years’ experience building and shipping top tier client-side web applications and user interfaces.
  • Comprehensive experience and competence in modern JavasScript (ES6+), Typescript, React, and the latest patterns surrounding those technologies.
  • A deep grasp of web standards, accessibility, and browser APIs.
  • An understanding of what good REST APIs look like and how to design them.
  • The ability to breakdown and communicate complex problems and solutions, in very simple ways, to a wide variety of audiences.
  • Strong decision-making skills.
  • A proven ability to lead project initiatives from ideation to completion.
  • Demonstrated success in mentorship in software development to work within and nurture exceptional team members.

Nice to Have Skills:

  • Full-stack and webservice API experience - building web applications using C#/.Net, Python, or NodeJS.
  • Use of React frameworks such as Remix or NextJS.
  • Experience managing solutions in cloud technologies such as Azure, AWS, or Netlify.
  • Database interest with technologies like Snowflake, RedShift, and Synapse.
  • Experience with BI Tools such as Looker or PowerBI.
Don’t meet every single requirement? At Symend we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why Symend?
We could tell you all about our competitive compensation, flexible work environment, social Fridays, and awesome team events, but working at Symend is so much more than that!
Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun!
You get the chance to do work that matters on a product that truly changes lives!
About Symend
At Symend, we believe that all customers should be treated with empathy and dignity. That’s why we leverage our deep understanding of consumer behavior to create personalized interactions that better engage and empower customers at all points of the customer journey. Our digital engagement platform uses behavioral science, data science and advanced analytics to help our clients build stronger relationships with their customers. Symend: The science of engagement.™
Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.
Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.
Symend: The science of engagement.™
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All positions require background screening. This will include criminal and education checks to comply with regulations.