Work In Tech

Who We Are

At StellarAlgo we are inspired and united around innovating the future of fan experiences. We are brought together by the belief that accessible and actionable data inspires the personalized and authentic experiences that create lifelong fans. Through a combination of embracing challenges, a belief that alignment enables autonomy and a committed team, we believe in empowering our players to achieve big things where it comes to solving interesting problems with data. In fact, our biggest investment is in you; we give you what you need to focus on your professional growth and career development, all while developing software that directly impacts our customers and their fans. We will challenge you and you will be surrounded by people equally committed to the company’s success, allowing for constant collaboration.

The Role: Are you up for the challenge?

StellarAlgo is the leading customer cloud platform for live audience businesses. We’re focused on growing and monetizing the world's most passionate digital audiences by recruiting high performers who know how to go for gold, work with their team, solve problems in real time, and speak up with creative ideas.

Reporting to the Director, Production Support the Jr. Production Support Analyst will provide essential Tier 1 client support, helping ensure smooth day-to-day operations for our SaaS products. In this role, you will gain valuable experience working with cutting-edge technology while assisting clients with their inquiries and technical issues. This position offers excellent opportunities for growth, learning, and collaboration with cross-functional teams

What You'll Do

o Serve as the first point of contact for client support, responding promptly to tickets and inquiries with professionalism and empathy.

o Accurately triage and escalate incidents to appropriate internal teams when needed.

o Assist in troubleshooting basic technical issues related to query languages (such as those used in AWS Athena) and application functionality, with guidance and support from senior team members.

o Collaborate with developers and engineers to resolve client issues and ensure timely updates are communicated.

o Document support cases, resolutions, and troubleshooting steps to build a comprehensive knowledge base.

o Monitor and identify trends in support requests to improve the overall client experience.

o Participate in training to develop technical skills in areas such as AWS services, SQL, and incident management.

What We're Looking For

o Experience and/or Bachelor's degree in Computer Science, Information Technology, or a related field.
o Basic experience with query languages (e.g., SQL-like syntax used in AWS Athena) and interest in working with relational databases.
o Familiarity with cloud services like AWS (e.g. EC2, S3) is a plus, but not required

Who You Are

You possess strong communication and interpersonal skills, with the ability to work collaboratively with clients and internal teams. As a self-starter, you’ll be able to manage multiple tasks in a fast-paced environment with high attention to detail and excellent organizational skills. You’ve got strong analytical and problem-solving skills, with a willingness to learn and grow.

The data is clear – diverse teams are not only the right way to go, they’re the profitable way to go. StellarAlgo is an equal opportunity employer that prioritizes creating an inclusive work environment for our team. We focus on hiring candidates with unique perspectives and opinions that improve our ability to apply creative solutions to complex problems.