Jr. Service Desk Specialist
StackAdapt
Canada
Posted on Feb 1, 2025
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
As a Jr. Service Desk Specialist, you will have the opportunity to contribute to an established IT Service Desk team within our company and improve the productivity of all StackAdapt employees. You will work closely with employees across diverse global locations, supporting every department within the company, both technical and non-technical, delivering IT at scale during a time of rapid growth. Your communication and technical skills will be key to your success.
Reporting to the Director, of IT Support & Services, you will support StackAdapt employees at basic to complex technology levels, manage technology assets, install, support, and provide user training on various hardware, software, and other devices in StackAdapt’s mixed Mac and Windows environment. You will provide first-level support and resolve increasingly complex service requests and critical incidents. Additional focus areas include the creation and review of knowledgebase articles, review of operational IT processes and improvement opportunities, and ensuring quality resolution of incidents and service requests in adherence to agreed-upon service level agreements.
We are open to candidates located anywhere in Canada for this role.
What you'll be doing:
- Provide first-level employee technical support and problem resolution for end-user software and hardware-related needs.
- Manage new employee global onboarding, offboarding, equipment provisioning and setup, and deployment.
- Deliver IT Service Desk support, provide courteous, professional, and quality service, and ensure appropriate documentation is up to date for all job-related tasks.
- Administration and Support of SaaS applications and productivity tools (e.g., GoogleSuite, Okta, Office365, Slack).
- Manage and troubleshoot Mac and Windows systems in a global, remote work environment.
- Strive to improve day-to-day operations by working with the team to streamline and automate processes for efficiency and increased value across the company.
What You'll Bring to the Table:
- Minimum of 1 to 2 years of experience in a Service Desk environment
- Some exposure to administration and support of SaaS applications (e.g., Google Suite, Okta, Office 365, Slack, Salesforce, Druva)
- ITIL certification is a “nice to have”
- Experience supporting both macOS and Windows operating systems
- Commitment to customer satisfaction with a customer-focused mentality
- Excellent communication skills, both written and verbal, with the ability to communicate at all levels and carry out tasks independently in non-standardized, constantly evolving work situations
- Proven ability to meet deadlines, conduct research, and work independently to resolve IT issues
- Ability to partner with the InfoSec team to mitigate relevant security risks, issues, and products
- Self-starter with strong organizational skills and the ability to manage multiple tasks simultaneously
- ITSM platform experience (e.g., FreshService) supporting incidents and requests
- Exposure to MDM tools is a “nice to have” (e.g., Kandji, Intune, Jamf)
- A quick learner who’s comfortable taking initiative to learn new technologies and troubleshoot complex issues
StackAdapter's Enjoy:
- Highly competitive salary
- RRSP/401K matching
- 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
- Access to a comprehensive mental health care platform
- Full benefits from day one of employment
- Work-from-home reimbursements
- Optional global WeWork membership for those who want a change from their home office
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave policy
- A friendly, welcoming, and supportive culture
- Our social and team events!
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
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