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Technical Solutions Specialist, USA



IT, Customer Service
United States
Posted on Thursday, June 13, 2024
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.
StackAdapt is a remote-first company, and we are open to candidates located anywhere in North America.

What you'll be doing:

  • Creating and debugging custom javascript snippets for clients
  • Troubleshooting simple to complex system setups across various platforms
  • Help guide users and clients alike with the technical intricacies of our platform
  • Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
  • Taking ownership of escalations and highly technical problem solving.
  • Working with clients to help solve their technical issues

What you’ll bring to the table:

  • Proven experience in technical support, product support, and/or software engineering capacity
  • Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
  • Basic to intermediate Javascript experience is required
  • Strong problem-solving and analytical abilities
  • Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
  • Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
  • Strong communication skills to explain potentially complex situations to team members and clients
  • Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
  • Basic to intermediate knowledge/experience in Digital Advertising is a plus
  • Experience with GraphQL is a plus

StackAdapters enjoy:

  • Highly competitive salary
  • RRSP/401K matching
  • 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
  • Access to a comprehensive mental health care platform
  • Health benefits from day one of employment
  • Work-from-home reimbursements
  • Optional global WeWork membership for those who want a change from their home office
  • Robust training and onboarding program
  • Coverage and support of personal development initiatives (conferences, courses, etc)
  • Access to StackAdapt programmatic courses and certifications to support continuous learning
  • An awesome parental leave policy
  • A friendly, welcoming, and supportive culture
  • Our social and team events!
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
2024 Best Workplaces for Women and in Canada by Great Place to Work®