Work In Tech

As a Client Success Manager at Kudos®, you will serve as both an advisor to and advocate for our clients. Supporting the Director of Client Success will work with a team of passionate Client Success Managers in building trusted client relationships in order to enhance adoption and contribute to client retention and . Your proactive and strategic engagements with your accounts, will build strong relationships and ensure our clients continue to realize value throughout their lifetime with Kudos and ultimately driving expansion and growth.

Your primary focus and measurement of success will be expansion and growth within the assigned strategic roster.

Secondary focus will look something like this:

• Possess a comprehensive understanding of Kudos value propositions and thoroughly understand client outcomes and operations to ensure their implementation of Kudos will maximize their value of partnering with us.

• Drive Kudos product usage and client retention, with a focus on early identification of risks and improvement of overall account health.

• Construct effective strategic account plans and drive progress against them.

• Proactively negotiate renewals, driving expansion, and multi-year extensions.

• Consult with clients on their internal processes and challenge leaders to drive change across their organization.

• Engage clients actively with regular strategy calls to derive maximum value from their investment in Kudos while identifying new usage opportunities.

• Collaborate cross-functionally to ensure adoption and successful renewal.

What boxes you need to check:

• BA/BS degree, or equivalent.

• Minimum of 3+ years of experience in an account management role, preferably in the technology/SaaS industry.

• Experience in organizational change management and project management are assets.

• Proficient with Office 365 and Salesforce.

• Experience with Customer Success platforms would be an asset.

What you bring to the table:

• You build strong relationships and are a polished speaker able to deliver a high level of service.

• A deep understanding of how businesses operate and strong business acumen.

• You're creative and have experience in developing new ways to consistently drive value to our clients in your communications with them.

• You're tech savvy and can easily self-learn and navigate new platforms. You can then take this knowledge and educate clients regarding the best use cases of the product.

• Be someone who loves swimming in solutions versus problems -- you should be someone who spends less time worrying about the problem and more time focusing on how to solve it.
  

About Kudos

Kudos is an employee engagement solution that empowers managers and employees to give meaningful intrinsic social recognition and appreciation. Kudos can help increase engagement, improve retention, drive productivity and enhance customer service. We are a rapidly growing Calgary tech company that is focused on bringing the best of recognition, appreciation, and social technology together. Kudos is used in over 80 countries on five continents. We are changing the world of work for the better every day, and we’re just getting started.

Kudos is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you require reasonable accommodation in completing this application, interviewing, completing pre-employment testing or otherwise participating in this selection process, please direct your inquiries to us at 1.587.955.9191 ext 1080

Please apply online with your cover letter and CV.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.