Work In Tech

We are looking for a highly motivated and client-focused individual to join our team as a Client Support Specialist. We are seeking an innovative and driven individual with strong communication skills, a tenacity for fast paced environment, and a deep desire to develop creative solutions for clients. We are continuing to build a truly international business that spans cultures, languages, and countries, meaning your work will help people around the world.

The ideal candidate has an interest in problem-solving in end-user/administrator support, or technical support in a B2B SaaS company, and a proven track record of providing exceptional client service. You should be highly organized, with strong attention to detail, and have the ability to quickly build trusted relationships through written communications, including chat support.

What you’ll be working on:

• Create Kudos Superfans by providing exceptional client troubleshooting and technical support via chat, email and phone

• Troubleshoot technical issues and provide timely and accurate solutions

• Document client interactions and track issues through resolution using Zendesk

• Proactively identify and escalate client issues to the appropriate teams

• Continuously improve client satisfaction by providing exceptional support experiences

• Collaborate with cross-functional teams to identify and resolve client issues

• Stay up-to-date with product features and updates to provide accurate information to clients

• Update documentation and support articles to maintain our premium tier 0 support

• Play a supportive role with senior team members across client success

• Take on special projects, as required

The boxes you need to check:

• 2+ years of experience in end-user support or technical support in a B2B SaaS company

• An ability to quickly learn new software systems

• Excellent written and verbal communication skills

• Proficient with Office 365

• Highly organized with strong attention to detail

• Ability to work independently and as part of a team in a remote-first hybrid organization

• Enjoys working in a fast-paced and ever-changing start-up work environment

• Exceptional problem-solving skills and ability to troubleshoot technical issues

• Great work ethic and highly motivated to delight clients with every interaction

Nice to have:

• Experience using Zendesk or similar helpdesk software is an asset

• Experience using Jira is an asset

• Advanced skills in Excel

• Experience in human resources, organizational change management and or project management

• As we operate globally, a second language is an asset.

If you are passionate about providing exceptional client support, have a strong technical background, and thrive in a collaborative and friendly environment, we encourage you to apply for this position. We are committed to upholding our incredible CSAT scores, and you will play a critical role in helping us achieve this goal.

About Kudos

Kudos is an employee engagement solution that empowers managers and employees to give meaningful intrinsic social recognition and appreciation. Kudos can help increase engagement, improve retention, drive productivity and enhance client service. We are a rapidly growing Calgary tech company that is focused on bringing the best of recognition, appreciation, and social technology together. Kudos is used in over 80 countries on five continents. We are changing the world of work for the better every day, and we’re just getting started.

Kudos is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you require reasonable accommodation in completing this application, interviewing, completing pre-employment testing or otherwise participating in this selection process, please direct your inquiries to us at 1.587.955.9191 ext 1080

Please apply online with your cover letter and CV.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.