Customer Success Manager
hybrid
Vancouver, British Columbia, Canada .
full-time . January 22, 2026
Vancouver, British Columbia, Canada .
full-time . January 22, 2026
Description
About Spark
Spark is a collection of people, ideas and experience focused on a singular goal — to move the new development industry forward. With Spark’s mission to transform the real estate development industry, we’re empowering developers and sales agencies to modernize outdated technology, reduce resources within the most critical stages of the new home sales process, and provide outcomes positively affecting new residential home communities around the world. Whilst growing our team, we are also expanding our business with the acquisition of Juniper in 2024, extending beyond sales and marketing into warranty and homeowner care.
About the Role
As a Customer Success Manager, you will own the retention, growth, and long-term success of a portfolio of primarily mid-market customers, with exposure to a smaller group of key accounts. You’ll serve as a strategic partner to your customers, driving measurable outcomes through proactive engagement, thoughtful insights, and value-based expansion conversations.
This role is ideal for someone who is commercially minded, comfortable having value-based expansion conversations, and excited to blend relationship management with strategic account growth. Prior experience in sales or revenue-adjacent roles is highly valued, along with experience in new development real estate or PropTech, or a demonstrated interest in learning the space.
What You’ll Do
Customer Portfolio, Retention & Growth
- Consistently meet or exceed retention goals while consistently renewing customers
- Identify, position, and support account expansion opportunities through increased adoption, additional use cases, and new stakeholders
- Scope, advance, and close upsell and cross-sell opportunities
- Maintain account plans that balance customer outcomes with long-term revenue growth
Strategic Engagement & Value Delivery
- Maintain regular, proactive touchpoints to build trust and identify opportunities to add value
- Use QBRs to connect product value to business impact, surface growth signals, and align on future initiatives
- Position Spark as a strategic partner within customers’ organizations, particularly for teams involved in real estate development and related workflows
Communication, Influence & Relationship Building
- Tailor communication to a wide range of audiences, including executive stakeholders and economic buyers
- Actively listen for stated and unstated customer needs, adjusting messaging in real time
- Navigate moderate objections related to scope, value, and prioritization with confidence and empathy
- Build strong cross-functional relationships internally to advocate for customer needs and move initiatives forward
Execution, Planning & Process Improvement
- Independently prioritize tasks and manage daily and weekly workflows with minimal guidance
- Plan and execute customer initiatives and expansion projects from discovery through delivery
- Identify inefficiencies in customer-facing or internal processes and recommend scalable improvements
- Produce accurate, reliable work and proactively identify potential risks or errors
Data, Insights & Opportunity Identification
- Analyze customer usage and performance data to identify trends, risks, and growth opportunities
- Translate insights into actionable recommendations aligned to customer goals and business outcomes
- Use customer feedback to refine engagement strategies and inform expansion conversations
What We’re Looking For
You are someone who
- Builds proactive, trusted relationships through consistent and thoughtful communication
- Balances customer advocacy with a strong sense of commercial ownership
- Is comfortable having strategic, value-based conversations that drive both adoption and growth
- Approaches challenges holistically and proposes practical, impactful solutions
- Acts as a product advocate, connecting advanced functionality to customer needs and industry best practices
- Consistently demonstrates and integrates Spark’s values in customer interactions and team collaboration
Required
- 2–4 years of experience in Customer Success, Account Management, a customer-facing revenue role or 2+ years of experience working in New Development Real Estate or Proptech
- Proven experience managing and driving customer outcomes
- Strong communication, organization, and prioritization skills
- Comfort working independently while collaborating cross-functionally
Nice to Have
- Prior experience in sales, account management, or revenue ownership
- Experience in new development real estate, PropTech, or adjacent industries, or a strong interest in the space
- 0–3 years of experience working with Spark products
- Experience using data to support renewal and expansion conversations
Salary
We believe in rewarding great work. For this role, base salary ranges between CA$55,000 and CA$75,000 per year plus commission/bonus opportunities to further boost your earnings, directly tied to your performance and success. The final compensation offer will reflect our consideration of candidate-specific factors such as qualifications, experience, skillset and location.
Perks and Benefits
- Time to Recharge: Enjoy a attractive paid vacation and sick leave policy to rest and unwind.
- Health & Wellness: Flexible spending accounts covering dental and vision care, gym memberships, sports equipment, transit, wellness treatments, and more.
- Parental Leave: Top-up policy to help you focus on your family.
- Community Impact: One paid volunteer day per year to give back to causes you care about.
- Professional Growth: Access an annual Learning & Development reimbursement to fuel your career growth and skill development.
Culture and Collaboration
- Inclusivity: Be part of a passionate and diverse team that values creativity, innovation, and mutual respect.
- HQ: Our hybrid employees enjoy our spacious, dog-friendly Yaletown office - complete with good coffee, well-stocked snacks and Friday happy hour!
- Revolution: Contribute to Spark’s renowned brand; a leader in the proptech and real estate development industry.
Diversity & Belonging
Spark is committed to building and fostering an inclusive, people-first culture where perspectives are welcomed, uniquenesses are valued and curiosity is celebrated. The diversity of our people is central to our collective success; all recruiting and hiring decisions are based on the experience and skills relevant to the position.
Applicants will be considered without regard to race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, political belief or criminal conviction unrelated to employment.
Accommodations will be provided upon request by candidates taking part in all aspects of the selection process.
*This is a hybrid role and will require at least 2 days a week in our Yaletown office
Compensation
$55,000.00 - $75,000.00 per year
