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Product Operations Manager



Product, Operations
Vancouver, BC, Canada
Posted on Saturday, May 25, 2024
Spare is looking for a Product Operations Manager to join our Product team!

While we are a remote first company and this position is remote optional - the ideal candidate for this role will be based in Vancouver, BC.
Employment Type
Permanent - Full Time
Workplace type
Fully remote
$82,000 - $105,000 / year
Reporting To
Cameron Stone

About this role✨

As a Product Operations Manager, you will:
  • Implement and reinforce product development principles, processes, and best practices.
  • Work closely with Product Management and Product Marketing to drive adoption of new products and services.
  • Strengthen the feedback loop between internal and external stakeholders
  • Enable a culture of continuous improvement within the Product and Engineering teams
  • Act as a liaison between product teams and other departments such as sales, marketing, customer support, and engineering to ensure alignment and facilitate product-related initiatives.
  • Support the execution of product roadmaps and release schedules.
  • Select, implement, and maintain the tools and software that product teams use for tracking progress, managing roadmaps, and communicating among stakeholders (currently Mixpanel, Jira, Linear, and Productboard).
  • Define, track, and communicate product performance metrics. Conduct analysis to inform decision-making.


  • Optimize the product development lifecycle to expedite the journey from concept to customer.
  • Improve our systems for gathering, analyzing, and integrating customer feedback into the product development process.
  • Champion a culture of continuous improvement within the Product and Engineering teams
  • Create cross-functional alignment to facilitate product-related initiatives.

About you ✨

You have:
  • 2 years of experience as a Product Operations Manager
  • A creative mindset and a willingness to go the extra mile to ensure product and team success.
  • An entrepreneurial spirit, ready to innovate and take ownership
  • Exceptional written and verbal communication skills
  • An enthusiasm to coordinate, and host team events, along with an openness to travel to hackathons, off-sites and customer sites
  • An ability to thrive in ambiguity
It will considered an asset (nice-to-have) if you have:
  • SaaS Product experience, in Product Management or Operations.
  • A passion for public transit and its potential
  • Software development background or capability

About Spare

Spare's mission is empowering everyone to unlock the potential of mobility.

Spare is the future of shared transportation. We’re revolutionizing how the busy mom from Dallas, the retired teacher from Oslo or the aspiring entrepreneur from Tokyo experiences transportation, by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.

From the daily commute to non-emergency hospital visits, last-minute lunches, and leisurely trips to the museum, our technology makes people’s lives easier and transit more equitable both for those with specialized mobility needs and those without.

With Spare’s Platform, which includes a feature-rich admin web-panel, as well as rider and driver apps, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so that the entire transportation ecosystem works better together.

At Spare, nothing is impossible. We think safe, affordable, scalable and eventually autonomous transportation is the right way forward. Join us for the ride!

Guiding Principles

At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.

🗝️ Take Ownership
⛰️ Growth Mindset
🚨 Execute with Urgency
🚌 Drive Results
💩 No Assholes
🤩 Customer-Obsession


  • Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2023 Global Impact Report!
  • Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance.
  • Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
  • Flexible work: Work remotely from anywhere in Canada, in your own time zone.
  • In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.
  • Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
  • Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city - go out for a meal or hit up a karaoke spot!
  • Health insurance: We offer a fully-paid health insurance package for you and your dependents that includes prescription drug, paramedical, mental health, dental, life insurance, travel insurance, and Employee Assistance Program.
  • Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
  • Paid time off: Along with your three weeks of annual vacation, we offer unlimited sick days and have company-wide shut-down days to help you rest and recharge.
  • Parental leave top-up: Top up of up to 80% for 15 weeks to help you adjust to the new addition to your family!